Sales Assistant Casual (Furniture & Homewares)

Eva

Job Overview

Location

Carlton, Victoria, Australia

Employment Type

Part-time

Work Arrangement

On-site

Sector

Retail & E-commerce

Experience Level

Junior (1-3 years)

Application Deadline

June 3, 2026

About the Company

Eva is a forward-thinking, B-Corp certified company dedicated to providing thoughtful furniture and homewares. With over 80,000 satisfied customers and an impressive 4.8/5 star rating from more than 3,000 reviews, Eva has established itself as a leader in sustainable and well-designed home goods.

The company prides itself on a unique approach, moving away from the fast-furniture industry's typical 'stocktake sales' and 'churn and burn' model. Eva focuses on designing and developing distinctive products from scratch, ensuring they are both accessible and reliable. This commitment to quality and sustainability has earned them multiple awards from internationally recognized bodies, including Good Design, Red Dot, Dezeen, and the Victorian Premier's Award.

Eva's mission is to create a welcoming and approachable shopping experience, transforming showrooms into cozy, luxurious spaces that feel like home. They emphasize a culture of 'Thoughtful everyday,' placing customers at the heart of all operations.

Job Description

Eva, a distinguished B-Corp certified company, is actively seeking a Casual Sales Assistant to join their pioneering retail experience in Carlton. This role is integral to the sales and operational success of their flagship showroom, contributing to Eva's vision of creating a unique and approachable furniture shopping environment.

As a key member of the team, you will be instrumental in providing exceptional customer service, guiding clients through their purchasing journey. Your responsibilities will include assisting with product selection, managing stock checks, advising on delivery timelines, and addressing post-purchase inquiries with proactive solutions.

This position offers a dynamic environment where you can leverage your passion for interiors and sales acumen. You will also be involved in administrative tasks, supporting in-store campaigns, and maintaining the showroom's impeccable presentation, ensuring a welcoming atmosphere for all visitors.

Required Skills

Retail SalesCustomer ServicePOS SoftwareG-SuiteCommunication

Key Responsibilities

Provide exceptional thoughtful customer service and support to help Eva customers on their journey to purchase Eva products
Assist customers with their purchasing journey by undertaking tasks such as stock checks, providing support or colour material and fabric choice, advise on delivery timeframes and quotes (if any)
Assist customers with any post-purchase queries regarding their Eva product, and proactively working with other departments to find solutions for customers.
Administration tasks including emailing customers, answering and transferring phone calls, processing orders both in person and over the phone.
Assist in implementing in-store campaigns, promotions and product displays as required.
Ensure the showroom is presentable at all times, this includes fluffing sofa cushions, sweeping or vacuuming the floor (if required), changing water in vases, wiping mirrors or any glass.
Ensure the workplace is kept tidy at all times, this includes shared and back of house spaces.

Qualifications

Minimum 2-years experience working in retail or sales
Strong alignment with our company values of Aim for Better, Make It Happen, Trust in the Teamwork & Care Like Everyone’s Watching
Passionate about both creating exceptional customer experiences and hitting sales KPI
A love for retail and working with customers as a friendly guide for their homes
Highly competent in POS software (Shopify a plus) and G-Suite apps such as Google Docs, Sheets and Gmail
Experience working in business with both online and ‘in-store’ channels (nice to have)
Strong understanding customer journey and consumer behaviour (nice to have)
Must be able to work weekends and public holidays

Benefits & Perks

As per Award Rate (General Retail Industry Award 2020)
A chance to grow with an expanding start up
The opportunity to bring to life market-leading Australian designs and products in a retail setting
Free anniversary mattress and friend/family discounts
Regular team events (previous events have included the Australian open, cooking classes & escape rooms).
A diverse culture and a bunch of lovely people.

How to Apply

Please apply as early as you can, and avoid using ChatGPT for your answers.

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The Australian furniture and homewares market is experiencing significant growth, driven by increased consumer interest in home improvement and sustainable design. This role is pivotal in shaping the customer's perception of Eva, a leading B-Corp certified company. You will leverage your expertise in customer relationship management, point-of-sale systems, and product knowledge to drive sales and enhance brand loyalty. Your impact will directly influence revenue streams and customer satisfaction metrics, contributing to Eva's ambitious growth trajectory in the competitive retail landscape.