Remote Dialer Administrator

Fairmoney

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Finance & Banking

Experience Level

Mid-level (3-5 years)

Application Deadline

April 28, 2026

About the Company

Fairmoney is a prominent digital bank and financial services provider operating in Nigeria and other African markets. They offer a range of financial products, including loans and banking services, accessible via mobile technology. Fairmoney is committed to financial inclusion and providing accessible financial solutions to its customers.

Job Description

We are seeking an experienced Dialer Administrator to join our remote team and manage our outbound communication campaigns.

In this role, you will be responsible for configuring, managing, and optimizing our dialer systems to ensure efficient and effective customer outreach. Your expertise will be crucial in enhancing our operational performance.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Dialer AdministrationCall Center OperationsCampaign ManagementPerformance MonitoringCustomer EngagementContact Center Technology

Key Responsibilities

Configure and manage dialer systems for outbound campaigns.
Monitor campaign performance and agent activity.
Optimize dialer settings to maximize efficiency and compliance.
Troubleshoot any issues related to the dialer system.
Collaborate with management to develop effective calling strategies.

Qualifications

Proven experience as a Dialer Administrator or in a similar call center role.
In-depth knowledge of dialer software and its functionalities.
Understanding of telemarketing regulations and best practices.
Strong analytical and problem-solving skills.
Ability to work remotely and manage tasks independently.

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The financial services sector in Nigeria is rapidly digitizing, increasing the need for efficient communication systems. This Dialer Administrator role is crucial for optimizing outbound call campaigns and ensuring seamless customer interactions. Expertise in dialer software configuration, campaign management, and performance monitoring is essential. Your impact will directly influence customer engagement metrics and operational efficiency, contributing to business ROI. This position offers a key role in scaling customer outreach operations.