CRM Customer Service / Content Support Representative

FitCare Health

Job Overview

Location

Lekki Phase 1, Lagos, Nigeria

Salary

NGN 160,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Healthcare & Medical

Experience Level

Mid-level (3-5 years)

Application Deadline

May 25, 2026

About the Company

FitCare Health is a forward-thinking company dedicated to providing innovative solutions in the health and wellness sector. We focus on empowering individuals through accessible and effective products and services designed to support their well-being journey.

Our commitment is to foster a supportive and growth-oriented environment for our team members. We believe in leveraging technology and data to enhance customer experiences and drive positive health outcomes. Join us in making a tangible difference in the lives of our customers.

Job Description

We are seeking a dynamic and results-oriented individual to join our team as a CRM Customer Service / Content Support Representative in Lekki Phase 1.

This role is ideal for someone who thrives in a target-driven environment and possesses a passion for delivering exceptional customer experiences. You will be instrumental in managing customer interactions, ensuring data accuracy within our CRM, and supporting our online content initiatives.

The successful candidate will be well-spoken, highly organized, and adept at utilizing modern support tools, including AI technologies like ChatGPT and Claude. A strong understanding of Excel and a proactive approach to problem-solving are essential.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer service experienceCRM experienceTarget drivenWell spokenPoliteClean and well groomedUnder 32 years oldMarketing experienceCHAT-GPTClaudeExcelDegreeWeight management knowledgeFeminine health understanding

Key Responsibilities

Respond to customer messages promptly and professionally
Manage and update customer records using CRM software
Follow up on orders, payments, and delivery statuses
Communicate effectively with logistics partners and keep customers informed
Provide support for social media and content platforms as needed

Qualifications

Minimum 5 years of customer service experience
Proven CRM experience is a must
Target-driven with a results-oriented mindset
Well-spoken, polite, clean, and well-groomed at all times
Must be under 32 years old
Marketing experience is a bonus
Proficiency in using CHAT-GPT and Claude
Very good with Excel
Any degree is accepted
Knowledge of weight management products is a bonus
Understanding of feminine health is a bonus

Benefits & Perks

Attractive Bonuses

How to Apply

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The digital commerce sector in Lagos is experiencing exponential growth, fueled by innovative customer engagement strategies. This role is crucial for maintaining exceptional customer relationships and ensuring seamless content support. Essential technical proficiencies include advanced CRM software utilization, effective communication protocols, and proficiency in AI-driven support tools like ChatGPT and Claude. Your contribution will directly impact customer retention, operational efficiency, and brand perception, driving business ROI. This position offers a dynamic environment for a results-oriented professional.