Customer Service Officer
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CALL CENTRE AGENT Role for our Client, a foremost Commercial Bank in Nigeria
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Job Overview
Location
Omole Phase 2, Lagos, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Customer Service & Support
Experience Level
Junior (1-3 years)
Job Description
We are actively seeking a proactive and customer-focused Customer Service Officer to join our dynamic team in Omole Phase 2, Lagos.
In this crucial role, you will be instrumental in managing client interactions, ensuring a seamless and positive service experience for all our customers.
Your expertise will be vital in handling inquiries, resolving complaints efficiently, and cultivating strong, lasting customer relationships.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person channels
- Handle and resolve customer complaints in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Provide product and service information to customers
- Follow up on customer requests to ensure resolution and satisfaction
- Collaborate with internal teams to address customer needs
- Ensure compliance with company policies and service standards
- Identify opportunities to improve customer experience
Qualifications
- Bachelor’s degree in any related field
- Minimum of 2 years’ experience in a customer service role
- Strong communication and interpersonal skills
- Problem-solving ability and attention to detail
- Ability to remain calm under pressure
- Proficiency in Microsoft Office and customer service tools
How to Apply
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Nigeria's service sector is rapidly expanding, with a growing emphasis on customer experience as a key differentiator. This role is pivotal in managing client interactions, ensuring seamless service delivery, and fostering strong customer relationships. Expertise in communication channels, complaint resolution, and maintaining client satisfaction is crucial. The Customer Service Officer will directly impact customer retention and brand loyalty, contributing significantly to the company's overall success and market reputation.
Posted Date
April 13, 2026
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