Customer Service Officer
Law Pavilion
Job Overview
Location
Port Harcourt, Rivers, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Customer Service & Support
Experience Level
Junior (1-3 years)
Application Deadline
May 28, 2026
About the Company
Law Pavilion is a leading innovator in the legal technology space, dedicated to transforming the delivery of legal services across Africa.
We are committed to providing cutting-edge solutions that empower legal professionals and enhance efficiency within the industry.
Our focus is on building strong client relationships and ensuring exceptional service delivery through our advanced legal tech platforms.
Job Description
We are seeking a dedicated and professional Customer Service Officer to serve as the primary point of contact for our valued clients in Port Harcourt.
In this full-time role, you will be responsible for ensuring exceptional service delivery, maintaining high customer satisfaction levels, and building strong, lasting relationships with legal professionals and corporate clients.
You will handle client inquiries, resolve technical and service issues, provide comprehensive product support, and serve as a trusted advisor to our customers. This is a client-facing position that requires excellent communication skills, technical aptitude, and a genuine passion for helping customers succeed with our legal technology solutions.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Respond to customer enquiries and resolve issues in a timely and professional manner
- Provide product guidance and support to users
- Maintain clear, courteous, and professional communication at all times
- Build and sustain strong relationships with existing and prospective clients
- Assist customers in understanding product features and functionality
Qualifications
- Bachelor’s degree in Communication or a related discipline
- Minimum of 3 years’ experience in a customer service role (LegalTech experience is an advantage)
- Strong verbal and written communication skills
- Good time management and organisational skills
- Strong problem-solving and analytical skills
- Customer-focused mindset with attention to detail
- Experience in legal tech, SaaS, IT solutions, or professional services is highly preferred
- Proven track record of delivering excellent customer service
- Strong business acumen and revenue-driven mindset.
How to Apply
Send your CV and Cover Letter to careers@lawpavilion.com using the job title as the subject of the mail.
Join Our Communities
The legal tech sector in Nigeria is experiencing rapid expansion, creating a high demand for exceptional customer support. As a Customer Service Officer, you will be the primary liaison for our valued clients, ensuring unparalleled service delivery and fostering strong relationships with legal professionals and corporate entities. Your role is crucial for maintaining high customer satisfaction levels and driving client retention. Key responsibilities include managing inquiries, resolving technical issues, and providing comprehensive product support. This client-facing position requires excellent communication, technical aptitude, and a passion for customer success, directly impacting client loyalty and business growth.
Posted Date
May 14, 2026