Manager, Customer Success
Qore Technologies Limited
Job Overview
Location
Lagos, Lagos, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Information Technology & Software
Experience Level
Mid-level (3-5 years)
Application Deadline
May 26, 2026
About the Company
Job Description
Qore Technologies Limited is seeking a dynamic and experienced Manager, Customer Success to join our growing team in Lagos.
In this critical role, you will be responsible for cultivating and maintaining strong, executive-level relationships with our key clients, primarily within the banking and fintech sectors. Your focus will be on ensuring our clients derive maximum value from our solutions, driving customer loyalty, and identifying opportunities for account expansion.
You will play a vital part in shaping the customer journey, implementing best practices, and collaborating with internal teams to deliver exceptional service and support. This position offers a significant opportunity to impact client satisfaction, retention rates, and the overall success of Qore Technologies Limited.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Build and maintain executive-level relationships with banks and fintechs.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Drive customer retention and identify opportunities for account growth and upselling.
- Act as the primary point of contact for key clients, ensuring their needs are met.
- Collaborate with sales, product, and support teams to deliver a seamless customer experience.
- Monitor customer health and proactively address any potential issues.
- Gather customer feedback and provide insights to inform product development and service improvements.
Qualifications
- Proven experience in customer success, account management, or a related client-facing role.
- Strong understanding of the banking and fintech industries.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to build and maintain strong relationships with stakeholders at all levels.
- Demonstrated ability to manage multiple accounts and prioritize effectively.
- Experience with CRM software and customer success platforms.
- Bachelor's degree in Business, Marketing, or a related field.
Benefits & Perks
- Competitive salary and benefits package.
- Opportunity to work with leading companies in the fintech and banking sectors.
- Professional development and growth opportunities.
- Collaborative and innovative work environment.
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The fintech sector in Lagos is experiencing rapid expansion, driven by increasing digital adoption and a growing demand for seamless financial solutions. This role is pivotal in ensuring Qore Technologies Limited's clients, particularly within the banking and fintech industries, achieve maximum value from our platform. You will be instrumental in driving customer retention, fostering loyalty, and identifying opportunities for account growth, directly impacting the company's revenue and market position. Key technical areas include CRM management, customer journey mapping, and data-driven success strategies.
Posted Date
May 12, 2026