Partner - Customer Support Traditional Channels.Fixed Broadband
MTN
Job Overview
Location
Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Customer Service & Support
Experience Level
Mid-level (3-5 years)
About the Company
Job Description
We are seeking a dedicated Partner to join our team, focusing on traditional customer support channels for Fixed Broadband services.
In this role, you will be instrumental in accurately identifying and assessing customer needs to ensure the highest levels of satisfaction. You will deliver superior quality support to all Fixed Broadband customers through proactive and empathetic engagement.
Effectively utilize customer management systems, tools, and best practices to resolve issues and enhance service delivery. You will manage inbound and outbound customer interactions to drive retention, loyalty, and revenue growth.
Ensure consistent alignment with MTN’s customer-centric values and operational excellence standards throughout your work.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Identify and assess customer needs accurately to ensure high levels of customer satisfaction.
- Deliver superior quality support to all Fixed Broadband (FBB) customers through proactive and empathetic engagement.
- Effectively utilize customer management systems, tools, and best practices to resolve issues and enhance service delivery.
- Manage inbound and outbound customer interactions to drive retention, loyalty, and revenue growth.
- Ensure consistent alignment with MTN’s customer-centric values and operational excellence standards.
Qualifications
- Proven experience in customer support, preferably within the telecommunications or broadband industry.
- Familiarity with customer management systems and CRM software.
- Excellent communication and interpersonal skills.
- Ability to empathize with customers and resolve issues effectively.
- Strong understanding of customer service principles and best practices.
How to Apply
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Nigeria's telecommunications sector is experiencing rapid expansion, driving demand for skilled customer support professionals. This role is pivotal in ensuring customer satisfaction within the Fixed Broadband segment. Key technical skills include proficiency in customer relationship management (CRM) systems, issue resolution protocols, and service delivery optimization. The impact of this position extends to enhancing customer lifetime value and contributing to MTN's market leadership through superior service. This role directly influences customer retention and brand loyalty, crucial for sustained business growth.
Posted Date
April 7, 2026
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