Customer Support Specialist
Confidential Employer
Job Overview
Location
Remote
Salary
NGN 150,000 monthly
Employment Type
Full-time
Work Arrangement
Remote
Sector
Customer Service & Support
Experience Level
Junior (1-3 years)
Job Description
We are hiring a Customer Support Specialist for a fully remote, full-time position. In this role, you will provide essential support to freelancers and clients through email, chat, and phone. Your primary responsibilities will include resolving issues related to payments, escrow, and platform functionality, ensuring a seamless and positive customer experience. We are looking for individuals with strong communication, problem-solving, and CRM skills who are dedicated to delivering excellent customer service.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Support freelancers & clients via email, chat, and phone
- Resolve payment, escrow, and platform issues
- Deliver excellent customer experience
Qualifications
- Strong communication, problem-solving & CRM skills required
How to Apply
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As a Customer Support Specialist, you will be the primary point of contact for our users, providing timely and effective assistance via multiple channels. Your role is vital in ensuring a positive user experience by resolving issues related to payments, escrow, and platform functionality, thereby fostering trust and satisfaction.
Posted Date
February 3, 2026
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