Customer Support Specialist
Confidential Employer
Job Overview
Location
Remote
Salary
NGN 150,000 monthly
Employment Type
Full-time
Work Arrangement
Remote
Sector
Customer Service & Support
Experience Level
Mid-level (3-5 years)
Job Description
We are seeking a dedicated and empathetic Customer Support Specialist to join our remote team. In this full-time role, you will be instrumental in providing outstanding assistance to our valued freelancers and clients. Your responsibilities will include addressing inquiries and resolving issues via email, chat, and phone, ensuring a seamless experience with our platform, particularly concerning payments, escrow, and other operational aspects. If you possess strong communication and problem-solving abilities, coupled with experience in CRM systems, we encourage you to apply.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Provide comprehensive support to freelancers and clients through email, chat, and phone channels.
- Effectively resolve issues related to payments, escrow services, and platform functionality.
- Deliver an excellent customer experience, fostering positive relationships and ensuring user satisfaction.
- Maintain accurate records of customer interactions and resolutions within the CRM system.
Qualifications
- Proven experience in a customer support or similar client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and other support tools.
- Ability to manage multiple inquiries simultaneously and prioritize effectively.
- A proactive and customer-centric approach to service delivery.
How to Apply
This job has expired
Join Our Communities
Join our team as a Customer Support Specialist, a pivotal role focused on ensuring exceptional user experiences. You will be the primary point of contact for our freelancers and clients, addressing inquiries and resolving issues related to payments, escrow, and platform functionality. Success in this role means consistently delivering outstanding support and contributing to a seamless user journey.
Posted Date
February 3, 2026
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