Data Analyst

OPay Microfinance Bank is a forward-thinking, CBN-approved digital financial institution committed to empowering micro-entrepreneurs and underserved communities. We specialize in providing fast, secure, and collateral-free loans through our innovative mobile platforms, OKash and EaseMoni.

Our mission is to make credit access simple, seamless, and inclusive, thereby fostering financial growth in areas where it is most needed. We maintain a strong physical presence across key locations in Ikeja, Lagos, including offices in Opebi (Allen), Motorways, and Adeniyi Jones, ensuring we remain close to our customers and effectively support our expanding operations.

OPay Microfinance Bank is excited to offer a graduate role for a Data Analyst, focusing on customer service and operations. This is a fantastic opportunity to gain practical experience in a dynamic financial institution.

In this role, you will be responsible for collecting, cleaning, and analyzing customer service and call center data. You will utilize Excel for data processing, reporting, and creating basic visualizations. Your work will involve tracking key operational metrics such as call volume, issue resolution times, and response rates, identifying trends, and generating insights to inform operational and service improvement decisions.

You will prepare clear summaries and reports for stakeholders, contributing directly to data-driven strategies. This position requires strong analytical and logical thinking skills, with a keen interest in understanding business performance through data.

To apply for this role, click the Apply button on this page and follow the instructions.