Collections Supervisor
CashXpress Nigeria Limited
Job Overview
Location
Lagos, Lagos, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Finance & Banking
Experience Level
Senior (5-8 years)
Application Deadline
June 2, 2026
About the Company
Job Description
CashXpress Nigeria Limited is seeking a skilled Collections Supervisor to lead their debt recovery efforts in Lagos. This role is integral to the company's mission of providing efficient digital financial services while ensuring responsible lending practices.
The Collections Supervisor will be responsible for developing and implementing robust strategies to manage and recover outstanding debts. This includes leading and motivating the collections team, managing the loan portfolio, and ensuring all collection activities are conducted with a strong focus on customer relations and regulatory compliance.
Key responsibilities involve analyzing customer data, setting clear performance goals for the team, and preparing regular reports on collection performance. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of debt collection laws and best practices within the fintech industry.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Develop and implement effective debt collection strategies.
- Continuously review and enhance collection processes to maximize recovery rates.
- Analyze customer data to identify patterns and trends in delinquent accounts.
- Lead and motivate the collections team to achieve targets and objectives.
- Provide coaching, training, and performance feedback to team members.
- Set clear performance goals and monitor team progress.
- Monitor and manage the company's loan portfolio.
- Review and categorize delinquent accounts, implementing appropriate collection actions.
- Establish and maintain appropriate collection policies and procedures.
- Develop and maintain positive relationships with customers.
- Handle escalated customer inquiries and complaints regarding collections.
- Ensure compliance with regulatory guidelines while interacting with customers.
- Prepare regular reports on collection performance for management.
- Analyze data to identify areas for improvement and implement corrective actions.
- Monitor key performance indicators (KPIs) related to collections.
- Stay updated on relevant laws and regulations governing debt collection.
- Ensure all collection practices are compliant with legal requirements.
Qualifications
- Previous experience in debt collection and team leadership is highly preferred.
- Strong understanding of financial regulations and lending practices is essential.
How to Apply
Interested and qualified candidates should send their CV to: hr@cashx.ng using the job title as the subject of the mail.
Join Our Communities
The fintech and digital lending sector in Nigeria is rapidly expanding, with a growing demand for efficient debt recovery solutions. This role is central to maintaining the financial health of lending operations. Key technical skills include debt recovery strategies, portfolio analysis, and customer relationship management. The impact of this position on the company's ROI is significant, directly influencing recovery rates and mitigating financial risk.
Posted Date
May 19, 2026