Customer Support Officer
Confidential Employer
Job Overview
Location
Remote
Salary
NGN 300,000 - 450,000 monthly
Employment Type
Full-time
Work Arrangement
Remote
Sector
Customer Service & Support
Experience Level
Junior (1-3 years)
Application Deadline
August 5, 2026
Job Description
We are seeking a dedicated Customer Support Officer to join our growing team and provide exceptional service to our users.
In this role, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our digital financial products. Your responsibilities will span across various communication channels, including phone, email, chat, and social media.
You will guide users through onboarding processes, assist with transactions, and investigate and resolve customer concerns, escalating complex issues as needed. A key part of this role involves educating customers on our platform's features and financial solutions, contributing to their understanding and engagement.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Respond promptly to customer inquiries, complaints, and support requests across phone, email, chat, and social media channels
- Guide users through onboarding, account setup, transactions, and platform-related issues
- Investigate and resolve customer concerns while escalating complex issues to relevant teams when necessary
- Maintain accurate records of customer interactions and provide feedback to improve products and services
- Educate customers on platform features, payment processes, and digital financial solutions to enhance user experience
Qualifications
- Bachelor's Degree in Business Administration, Finance, Economics, Communications, or a related field
- 2–4 years experience in customer support, customer success, relationship management, or a similar role within fintech, banking, payments, crypto, or financial services
- Strong understanding of digital payments, fintech products, and customer service best practices
- Good knowledge of stablecoin dynamics, blockchain addresses, wallet networks, and digital asset transactions
- Must have hands-on experience transacting with stablecoins and supporting customers on transaction-related issues.
How to Apply
Apply by submitting your CV through the provided Google Forms link.
Join Our Communities
The fintech landscape in Lagos is rapidly expanding, creating a high demand for exceptional customer support professionals who can navigate complex digital financial products. This role is pivotal in ensuring user satisfaction and retention by resolving inquiries, facilitating seamless onboarding, and educating clients on innovative financial solutions. Expertise in digital payments, stablecoin dynamics, and blockchain transactions is essential for providing effective support and contributing to the company's growth and ROI in this competitive market.
Posted Date
July 22, 2026