Operations Manager (Applicant Pipeline & Conversion)

The Programmer's University

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Job Overview

Location

Remote

Salary

NGN 450,000 - 650,000 monthly

Employment Type

Full-time

Work Arrangement

Remote

Sector

Education & Training

Experience Level

Mid-level (3-5 years)

Application Deadline

February 20, 2026

About the Company

The Programmer's University (TPU) is a forward-thinking online software development school dedicated to equipping learners with practical, in-demand full-stack skills. Our mission is to empower individuals to launch successful careers in the tech industry through a structured and supportive learning environment.

We pride ourselves on a remote-first, results-focused culture that fosters high ownership and direct impact. At TPU, you'll have the opportunity to build and refine operational systems from the ground up, working closely with the founder and contributing to strategic growth decisions. We are committed to the success of our students and our team, offering competitive compensation, performance-based growth, and a dynamic work environment.

Job Description

The Programmer's University (TPU) is an innovative online software development school committed to empowering learners with practical, full-stack skills to launch fulfilling tech careers. We are seeking a dedicated and highly organized Operations Manager to expertly oversee our applicant pipeline from initial application through to successful enrollment.

In this pivotal role, you will be responsible for managing all applicant communications, meticulously tracking progress through pre-qualification stages, and ensuring timely follow-ups. Your data-driven approach will provide essential performance reports to leadership, enabling swift and informed decision-making.

We are looking for a proactive individual who thrives in a fast-paced remote setting, takes ownership of their responsibilities, and consistently drives results. If you possess exceptional organizational skills, a keen eye for detail, and a passion for optimizing operational efficiency, we encourage you to apply.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Operations managementLead pipeline managementCRM trackingApplicant follow-upEmail communicationReporting and analyticsProcess designSOP documentationTime managementStakeholder coordinationProblem solvingAttention to detail

Key Responsibilities

Own the applicant operations pipeline from application to enrollment
Send daily applicant follow-up emails, reminders, and nudges based on pipeline stage
Track applicant progress across key milestones (account claim, prequal start, completion, assessment, payment)
Maintain clean and accurate CRM/tracker data with no stale records
Ensure response-time SLAs are met and no lead is left unattended
Create and optimize applicant communication workflows and SOPs
Coordinate with onboarding instructor for applicant engagement handoff and escalation
Identify blocked applicants and drive fast resolution
Deliver weekly KPI reports with insights, bottlenecks, and action plans
Recommend improvements to increase conversion and reduce drop-off
Support campaign execution and communication operations during high-volume periods
Maintain professional communication standards across all applicant touchpoints

Qualifications

3+ years in operations, admissions, customer success, sales ops, or related role
Proven experience managing lead/applicant pipelines and follow-up systems
Strong written communication and professional email handling
Excellent attention to detail and process discipline
Comfortable with spreadsheets, reporting dashboards, and CRM-style tracking
Ability to prioritize, multitask, and meet deadlines consistently
Strong ownership mindset and high accountability under minimal supervision
Experience in EdTech, training, or online education is a plus
Familiarity with WhatsApp/community-based communication operations is a plus
Reliable internet connection, power backup, and a quiet remote work setup