Lead Travel Agent

Innovasol Enterprise

Job Overview

Location

Lekki Phase 1, Lagos, Nigeria

Employment Type

Full-Time

Work Arrangement

On-site

Sector

Hospitality & Tourism

Experience Level

Senior (5-8 years)

Application Deadline

March 12, 2026

About the Company

Innovasol Enterprise is a multi-brand company operating across travel, lifestyle, media, and impact. We manage and grow brands across travel experiences and digital media through strong operations, coordination, and execution.

At Innovasol Enterprise, we are a passionate and supportive team that values creativity and growth. We prioritize both personal and professional development, fostering a culture of continuous learning and growth. Join us and be part of a team dedicated to making an impact in digital marketing, consulting, and travel.

Job Description

Innovasol Enterprise is seeking an experienced and highly organized Lead Travel Agent to serve as the primary point of contact for all travel bookings across our brands, including Rooted Journeys and Mom Trotter. This role is responsible for managing the full booking lifecycle from inquiry to confirmation, ensuring every client receives professional, timely, and high-quality service. The successful candidate will oversee group trips, youth camps, safaris, cruises, and custom travel experiences, ensuring accuracy in reservations, payments, documentation, and communication.

Our travel brands primarily serve a U.S.-based audience, and we are expanding into the Nigerian and broader African markets. The ideal candidate must understand American client service standards, communication expectations, responsiveness, and booking workflows, while also being able to adapt to emerging local markets. Availability to work weekdays and weekends is key due to client intake and trip schedules.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Travel Booking ManagementClient ManagementGroup Travel CoordinationFlight ReservationsAccommodation BookingTransfer CoordinationExcursion PlanningTravel InsurancePayment TrackingDocumentationSupplier CoordinationU.S. Client Service StandardsCommunication SkillsResponsivenessProject ManagementCoordination SkillsGoogle Workspace ProficiencyGoogle SheetsData TrackingContent Creation AlignmentTeam CoordinationWorkflow ImprovementLeadership SkillsCopywritingFollow-up SkillsDetail-Oriented

Key Responsibilities

Serve as the primary point of contact for all travel inquiries and bookings.
Manage the full client journey from inquiry, consultation, proposal, confirmation, and payment tracking.
Coordinate group travel bookings including flights, accommodations, transfers, excursions, and insurance.
Ensure all bookings are accurate, documented, and properly tracked.
Maintain organized client files, contracts, invoices, and payment records.
Follow up consistently with leads and confirmed clients.
Oversee bookings for group trips, youth camps, safaris, cruises, and hosted travel experiences.
Coordinate directly with suppliers, hotels, tour operators, cruise lines, and travel partners.
Ensure all trip components are secured and confirmed on time.
Monitor booking deadlines, payment schedules, and cancellation policies.
Provide clear updates to operations and leadership regarding booking status.
Serve as a central coordination point across travel, media, marketing, and admin teams.
Ensure alignment between travel activity and content creation.
Track tasks and deliverables across teams and follow up to completion.
Support smooth communication and execution across brands.
Create and maintain worklists, trackers, and timelines using Google Workspace.
Use Google Sheets to track bookings, content, and operational tasks.
Maintain organized documentation and shared drives.
Support improvements to workflows and operational systems.
Communicate professionally with U.S.-based clients via email, phone, and digital platforms.
Maintain strong responsiveness aligned with U.S. time zones.
Provide clear, structured travel documentation and confirmations.
Handle client questions, changes, and concerns with professionalism.
Uphold high customer service standards expected in the U.S. travel market.
Support booking processes as Innovasol expands into the Nigerian and regional travel market.
Adapt communication and service approaches for different client segments.
Identify opportunities to improve travel workflows for local and international clients.

Qualifications

Minimum 4+ years of professional travel agency experience.
Availability to work weekdays and weekends as needed based on trips and launches, and client intake needs etc.
Proven experience managing group travel and complex bookings.
Strong understanding of travel documentation, reservations systems, and supplier coordination.
Experience serving U.S.-based clients preferred.
Strong project management and coordination skills.
High proficiency in Google Workspace, especially Google Sheets.
Ability to manage multiple projects, brands, and timelines.
Strong knowledge of analytics and reporting, with the ability to translate data into strategy.
Excellent leadership, copywriting, follow-up skills and communication skills.
Highly organized, detail-oriented, and capable of managing multiple campaigns simultaneously.