Customer Solution Architect - EMEA
Tyk Technologies
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Job Overview
Location
Remote
Employment Type
Full-time
Work Arrangement
Remote
Sector
Information Technology & Software
Experience Level
Senior (5-8 years)
About the Company
Tyk Technologies is at the forefront of the API management revolution, empowering organizations worldwide to connect their systems and services. Their robust API Management platform is instrumental in driving the connected world, enabling businesses across diverse sectors like retail, finance, telecoms, and healthcare to innovate and launch new products and services.
Founded in 2015, Tyk operates with a global presence, including offices in London (UK and Ontario), and Singapore. Their platform is trusted by major brands such as Lotte, Bell, T Mobile, RBS, and Capital One, demonstrating their significant impact on the digital landscape.
Tyk champions a culture of radical responsibility, total flexibility, and default remote working. They believe in empowering employees with autonomy, offering unlimited paid holidays, flexible working hours, and a supportive environment that fosters creativity and productivity. Their mission is to connect every system in the world, starting with their comprehensive API Management platform.
Job Description
Join Tyk Technologies, a leader in API management, as a Customer Solution Architect for the EMEA region. In this pivotal role, you will be the technical cornerstone of customer success post-sale, guiding clients through their onboarding journey and ensuring they maximize the value derived from our innovative platform.
You will serve as a trusted technical advisor to customer engineering teams, providing expert guidance on architecture, best practices, and long-term platform adoption. This hands-on, customer-facing position requires deep technical engagement, building strong relationships, and proactively identifying opportunities to enhance adoption and outcomes.
Collaborate closely with Account Managers, Presales, Support, Product, and Engineering teams to deliver exceptional customer experiences. Your ability to troubleshoot complex technical challenges and deliver impactful workshops will be key to driving customer satisfaction and success.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Own the technical onboarding journey from post-sale through to production readiness
- Act as a trusted technical advisor to customer engineering teams
- Guide customers on architecture, best practices, and long-term platform adoption
- Troubleshoot technical and production challenges alongside customers
- Deliver workshops, enablement sessions, and technical guidance
- Identify adoption risks and proactively drive successful outcomes
- Partner closely with Account Managers to support strategic accounts and expansion opportunities
- Collaborate across Presales, Support, Product, and Engineering to improve the customer experience
Qualifications
- Strong hands-on experience with APIs, distributed systems, and cloud-native architectures
- Experience working directly with technical stakeholders, including engineers and architects
- Ability to explain complex technical concepts clearly and pragmatically
- Confident leading technical discussions, onboarding engagements, and architecture reviews
- Strong troubleshooting and problem-solving skills in production environments
- High ownership mindset with strong judgement and initiative
- Comfortable working in fast-moving, collaborative environments focused on impact over bureaucracy
- Willingness to travel when required
Benefits & Perks
- Unlimited paid holidays
- Total flexibility in hours
- Employee share scheme
- Generous maternity and paternity leave
- Volunteering Days
- Company retreats
- Employee Wellbeing platform
How to Apply
This job has expired
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The API management sector is experiencing rapid expansion, with businesses globally prioritizing seamless system integration. This role demands expertise in API integrations, distributed systems, and cloud-native architectures. As a Customer Solution Architect, you will directly impact customer ROI by ensuring successful platform deployment and adoption, driving long-term value realization. Your technical leadership will be crucial in scaling customer success initiatives and optimizing their use of the Tyk platform, contributing significantly to client retention and growth.
Posted Date
May 14, 2026
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