Technical Account Manager
Natterbox Ltd
Job Overview
Location
Remote
Employment Type
Full-time
Work Arrangement
Remote
Sector
Information Technology & Software
Experience Level
Mid-level (3-5 years)
Application Deadline
June 23, 2026
About the Company
Natterbox empowers organizations to achieve superior customer service by seamlessly integrating voice into their digital communication strategies. Over 600 organizations globally rely on Natterbox to elevate customer experience, driving significant improvements in sales efficiency, competitive advantage, and overall business success.
Founded in 2010, Natterbox emerged to address critical business telephony challenges. By capturing and integrating voice data into customer processes and the Salesforce CRM system, Natterbox brings voice into the digitized customer journey. This innovative approach helps companies overcome limitations in understanding customer conversations, leading to enhanced sales, better service, and reduced business loss.
Natterbox offers a rewarding career environment. As one of Salesforce's fastest-growing ISVs, the company provides a dynamic platform for growth. Employee well-being is a high priority, reflected in positive employee feedback and ongoing initiatives. Natterbox also emphasizes rewarding staff commitment with competitive compensation, comprehensive benefits, and strong support for career aspirations. The company fosters a collaborative and enjoyable work culture, marked by engaging events that include employees, partners, and the community.
Job Description
Natterbox is seeking a motivated and technically adept Technical Account Manager to join our team in Australia. This hybrid role blends customer account management with professional services, positioning you at the nexus of technical delivery and business process consulting.
In this capacity, you will serve as the primary technical partner for a diverse portfolio of clients spanning the Asia-Pacific and US West Coast markets. Your core mission will be to ensure these clients extract maximum value from the Natterbox platform, adeptly resolve complex challenges, and identify opportunities to expand and deepen their engagement with our services.
This remote-first position offers significant flexibility and the chance to operate at the forefront of cloud communications innovation. You will be an integral part of a forward-thinking team that champions curiosity, emotional intelligence, and AI-driven advancements, providing a unique platform to manage global stakeholders while maintaining an optimal work-life balance.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Serve as the primary technical partner for a portfolio of customers.
- Ensure clients extract maximum value from the Natterbox platform.
- Resolve complex technical challenges for clients.
- Identify opportunities to grow and deepen customer engagement.
- Manage client relationships and deliver technical or professional services.
- Support the management of multiple stakeholders and concurrent projects.
- Navigate ambiguity and extract clear action items from unstructured conversations.
- Thrive in a remote-first work environment with strong self-regulation and proactive communication.
Qualifications
- Currently living in Australia with the full legal right to work on a permanent, full-time basis (sponsorship is not available).
- Proven experience in a customer-facing role with a track record of managing client relationships.
- Hands-on technical experience in at least one of the following: telecommunications or contact centre implementations; Salesforce administration; or Salesforce development.
- Experience supporting the management of multiple stakeholders and concurrent projects.
- Comfortable navigating ambiguity and extracting clear signals from unstructured conversations.
- Customer-oriented with excellent active listening skills.
- High degree of self-awareness and emotional intelligence.
- Strong critical thinking and developed problem-solving abilities.
- Excellent organizational and time-management skills.
- Exceptional interpersonal and professional communication skills.
- Demonstrated ability to thrive in a remote-first work environment.
Benefits & Perks
- Flexible schedule
- Opportunity to work at the forefront of cloud communications
- Part of a forward-thinking team
- Platform to manage global stakeholders
- Healthy work-life balance
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
The Australian technology sector is experiencing robust growth, driven by increasing demand for sophisticated customer relationship management solutions. This role is pivotal in ensuring clients maximize value from the Natterbox platform, addressing complex technical challenges, and fostering deeper engagement. You will act as a primary technical partner, managing a portfolio of clients across the Asia-Pacific and US West Coast markets. Key responsibilities include technical delivery, business process consulting, and strategic account management, directly impacting client ROI and Natterbox's market expansion.
Posted Date
June 9, 2026