Senior Technical Specialist
The Missing Link
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Job Overview
Location
Melbourne, Victoria, Australia
Employment Type
Contract
Work Arrangement
On-site
Sector
Information Technology & Software
Experience Level
Senior (5-8 years)
About the Company
The Missing Link is a distinguished Australian IT provider, recognized for its award-winning expertise in Cyber Security, IT & Cloud, and Automation solutions. Backed by the global powerhouse Infosys, the company boasts over 28 years of experience in helping businesses thrive through cutting-edge technology.
With a team of over 200 professionals, The Missing Link fosters an inclusive and innovative culture where employees are valued, challenged, and supported in their professional growth. They are committed to being the bridge between an individual's career aspirations and their potential, positioning themselves as the essential connection for career advancement.
The company's mission is to transform IT environments for better business performance, simplifying complex technological landscapes and securing critical assets. They partner with leading global and local vendors to deliver world-class outcomes, solidifying their reputation as industry leaders in IT transformation.
Job Description
Join a leading Australian IT provider as a Senior Technical Specialist, playing a crucial role in safeguarding businesses and driving growth through advanced cyber defense and high-performance sales.
This opportunity is ideal for professionals seeking to be at the forefront of cyber defense, ensuring organizations remain secure while developing a robust sales career. You will be part of one of Australia’s most awarded IT companies, now backed by Infosys, contributing to cutting-edge Cyber Security, IT & Cloud, and Automation solutions.
As a Senior Technical Specialist, you will be instrumental in maintaining the availability, performance, and resilience of enterprise network services across cloud, data center, and network infrastructure. Your responsibilities will encompass incident management, proactive monitoring, optimization, and direct customer engagement, significantly influencing service outcomes for enterprise clients.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Own the end-to-end lifecycle of incidents, problems, changes, and service requests
- Actively manage high-severity incidents (P1/P2) with urgency and precision
- Ensure SLA compliance and service continuity at all times
- Perform root cause analysis (RCA) and drive permanent fixes
- Monitor and manage enterprise networks to identify and resolve issues before impact
- Optimize network performance, scalability, and resilience
- Perform security vulnerability patching and system upgrades
- Support service provider and data centre network infrastructure
- Deliver across: Routing & Switching, SD-WAN & Network Security, Cloud & multi-cloud networking, Compute, storage, and virtualization environments
Qualifications
- Australian Citizen with active NV1 clearance (or higher) – mandatory
- 5+ years in network/infrastructure engineering
- 3+ years in a customer-facing NOC / managed services environment
- Strong hands-on expertise across: Routing, Switching, SD-WAN, Network security, Data centre and cloud infrastructure
- Experience within ITIL/ITSM frameworks
- Proven track record meeting SLA commitments
- Ability to work in a 24/7 rotating shift + on-call environment
- Excellent communication and stakeholder management skills
Benefits & Perks
- Competitive base salary with an uncapped commission structure
- Opportunity to sell high-demand, high-impact cybersecurity solutions
- Supportive, collaborative team environment with strong technical backing
- Ongoing training and professional development in a rapidly growing industry
- Clear career progression in a business that values performance and initiative
How to Apply
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The Australian IT services sector is experiencing robust growth, driven by increasing demand for advanced cybersecurity and cloud solutions. This role is pivotal in ensuring the seamless operation of enterprise network services, directly impacting client ROI through enhanced system availability and performance. You will leverage expertise in routing, switching, SD-WAN, and multi-cloud networking to optimize large-scale customer environments. Your contributions will be crucial in maintaining service continuity, driving proactive issue resolution, and supporting critical infrastructure, thereby bolstering business resilience and operational efficiency.
Posted Date
June 2, 2026
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