Patient Billing Associate - Collections - PST Time Zone

Kestra Medical Technologies is at the forefront of innovation in the cardiac medical device market. Founded in 2014 by industry pioneers, the company unites cutting-edge wearable technology with proven device therapies. Their solutions are designed with a strong emphasis on patient comfort and dignity, offering high quality and technical performance.

Kestra is dedicated to developing versatile new ways to deliver care, empowering patients and their care teams to harmoniously monitor, manage, and protect life. The company operates within a highly regulated environment, manufacturing life-saving products that are overseen by the Federal Food and Drug Administration and contracted with Medicare.

Join Kestra Medical Technologies, a leader in innovative cardiac medical devices, as a Patient Billing Associate specializing in Collections. This remote role is crucial for managing patient accounts, ensuring accurate billing, and optimizing cash flow.

You will be responsible for generating patient statements, reconciling balances, and handling inbound patient inquiries regarding their billing. A key aspect of this role involves working with patients to establish suitable payment arrangements, including payment plans, financial assistance applications, and negotiated discounts, all while adhering to Kestra's policies and procedures.

This position requires a proactive approach to collecting on outstanding balances, minimizing bad debt, and contributing to the continuous improvement of the patient collection process. You will collaborate closely with customer support teams to ensure a consistently positive customer experience that aligns with Kestra's core values.

The role operates Monday through Friday, 8 am to 5 pm Pacific Standard Time, and offers the opportunity to work alongside the Director of Collections to enhance overall collection strategies.

To apply for this role, click the Apply button on this page and follow the instructions.