Recovery Manager
Renmoney
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Job Overview
Location
Lagos, Lagos, Nigeria
Salary
NGN 150,000 - 250,000 monthly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Finance & Banking
Experience Level
Senior (5-8 years)
About the Company
Job Description
Renmoney is seeking a highly motivated Recovery Manager to lead our efforts in managing Non-Performing Loans (NPL) and written-off recoveries. This pivotal role is responsible for ensuring we meet and exceed monthly recovery targets, thereby safeguarding our portfolio quality.
You will be tasked with proactively identifying and addressing performance gaps, while cultivating a culture of high performance within the recovery team. This position is ideal for individuals who are deeply analytical, driven by data, and possess a strong understanding of targets, run rates, and gap closure strategies. The ability to balance firm collection tactics with genuine customer empathy is crucial, as is taking extreme ownership and delivering results under pressure.
We expect you to challenge inefficiencies, consistently raise the performance bar, and operate with speed, decisiveness, and relentless execution. If you are passionate about driving financial recovery and building a robust recovery function, we encourage you to apply.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Deliver 100%+ of monthly NPL and written-off recovery benchmarks.
- Translate monthly targets into weekly and daily run-rate expectations.
- Identify deficits early and execute structured recovery sprints.
- Implement daily war-room reviews.
- Track PTP conversion rates, RPC rates, contactability, and agent productivity.
- Reallocate high-value accounts to top performers when necessary.
- Enforce strict accountability at Team Lead and Agent levels.
- Design and execute data-driven recovery strategies.
- Lead portfolio segmentation (balance-based, risk-based, behavior-based).
- Improve PTP kept rates and reduce roll-forward rates.
- Introduce structured incentive models to drive productivity.
- Recruit, develop, and retain high-performing recovery talent.
- Coach Team Leads to operate with discipline and urgency.
- Build a performance culture where underperformance is corrected quickly.
- Provide sharp, insight-led reporting to executive management.
- Forecast month-end outcomes based on real-time run rate.
- Highlight risks to profitability early and propose mitigation plans.
Qualifications
- HND or BSc in a relevant discipline.
- Minimum of 7+ years’ experience in Recoveries (consumer lending or fintech preferred).
- Proven track record of consistently hitting or exceeding recovery targets.
- Strong analytical capability and data fluency.
- Experience in digital collections platforms (advantageous).
- Exposure to credit risk or portfolio analytics (advantageous).
- Experience managing >20 collectors (advantageous).
- Advanced negotiation and objection handling skills.
- Data-driven decision making.
- Strong execution discipline.
- Conflict resolution and escalation management.
- High emotional resilience under pressure.
- Clear and confident communication at all levels.
How to Apply
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As a Recovery Manager, you will be instrumental in driving the performance of Non-Performing Loans (NPL) and written-off recoveries. Your primary focus will be to consistently exceed monthly recovery targets, maintain portfolio quality, and proactively address any performance gaps. This role is designed for data-driven individuals who thrive on targets, can balance firm collection strategies with customer empathy, and possess the ability to deliver results under pressure while fostering a high-performance culture.
Posted Date
February 20, 2026
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