Customer Relations Officer

Confidential Employer

Job Overview

Location

Victoria Island, Lagos, Nigeria

Employment Type

Full-time

Work Arrangement

On-site

Sector

Hospitality & Tourism

Experience Level

Junior (1-3 years)

Application Deadline

June 1, 2026

About the Company

The company operates a serviced apartment, focusing on providing excellent guest experiences and smooth day-to-day operations. They are looking for a Customer Relations Officer to manage customer interactions, bookings, inventory coordination, and overall guest service operations. The ideal candidate will ensure a high level of customer satisfaction while supporting the efficient functioning of the apartment's services.

Job Description

We are seeking a smart, customer-focused, and organized Customer Relations Officer to manage customer interactions, bookings, and guest service operations for our serviced apartment.

In this role, you will be instrumental in ensuring an excellent customer experience while supporting the smooth day-to-day operations of the property. Your ability to professionally manage inquiries, resolve client complaints, and coordinate with internal teams will be crucial.

The ideal candidate will possess strong communication skills, a professional demeanor, and a commitment to providing exceptional service, ensuring our guests feel valued and well-cared for.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer ServiceGuest RelationsBooking ManagementInventory ManagementCommunication SkillsInterpersonal SkillsMicrosoft Office ProficiencyProblem-Solving

Key Responsibilities

Manage customer inquiries, bookings, and reservations professionally
Provide excellent customer service and resolve client complaints promptly
Handle the general welfare of the customers
Monitor and manage inventory records and stock availability
Maintain accurate booking and customer records
Coordinate with internal teams to ensure seamless service delivery

Qualifications

Minimum of HND / B.Sc. in any relevant discipline
Minimum of 3 years’ experience in customer service, hospitality, guest relations, or similar roles
Strong communication and interpersonal skills
Proficiency in Microsoft Office and basic inventory or booking systems
Must be professional, well-presented, and customer-oriented
Experience using POS or hotel/property management systems is an added advantage
Must possess empathy, patience, adaptability, and excellent problem-solving skills

How to Apply

Send your CV to careers@worknigeria.com using the job title as the subject of the email.

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In Lagos's thriving hospitality sector, exceptional customer relations are key to operational excellence and guest satisfaction. This role is central to managing guest experiences and ensuring seamless service delivery in a serviced apartment setting. Essential skills include strong communication, interpersonal abilities, and proficiency in booking and inventory systems. The Customer Relations Officer's impact on guest loyalty and operational efficiency directly contributes to the property's reputation and revenue.