Customer Service Representative

Dass Stores Venture

Job Overview

Location

Ikeja, Lagos, Nigeria

Salary

NGN 80,000 - 150,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Logistics, Transport & Supply Chain

Experience Level

Entry Level (0-2 years)

Application Deadline

June 1, 2026

About the Company

Dass Stores Venture operates within the import and export industry, facilitating the movement of goods and services. The company focuses on connecting international markets with local needs, ensuring a steady supply chain for various products. As an import and export entity, Dass Stores Venture plays a crucial role in the Nigerian economy by providing access to a diverse range of products and contributing to trade activities.

Job Description

Dass Stores Venture is seeking a dedicated and customer-centric individual to join our team as a Customer Service Representative.

In this vital role, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. Your ability to maintain a positive and empathetic attitude, coupled with prompt communication and effective problem-solving, will be key to fostering strong customer relationships.

We are looking for someone who can deeply understand our products and services to provide accurate information and resolve any issues that may arise, contributing directly to customer satisfaction and loyalty.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer ServiceCommunicationComplaint ResolutionComputer Proficiency

Key Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers at all times
Respond promptly to customer inquiries
Communicate with customers through various channels
Acknowledge and resolve customer complaints
Know our products inside and out to answer customer questions effectively

Qualifications

High school diploma, general education degree, or equivalent
Ability to stay calm when customers are stressed or upset
Comfortable using computers
Experience working with customer support

Benefits & Perks

Competitive Salary
Additional Monthly Bonus

How to Apply

Send your updated CV to dassstoresventure@gmail.com.

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In Nigeria's burgeoning import and export sector, exceptional customer service is paramount for driving business growth and client retention. This role demands a deep understanding of product offerings and a proactive approach to customer engagement. Key technical skills include CRM software proficiency, effective communication protocols, and complaint resolution strategies. The Customer Service Representative's impact on customer satisfaction directly influences repeat business and brand loyalty, contributing significantly to the company's revenue streams and market reputation.