Customer Success Manager
BusPlanner
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Job Overview
Location
Ontario, Canada
Employment Type
Full-time
Work Arrangement
Hybrid
Sector
Information Technology & Software
Experience Level
Mid-level (3-5 years)
About the Company
BusPlanner is a leading Canadian software provider dedicated to optimizing student transportation management for K-12 school districts across North America. Our comprehensive platform streamlines route planning, operations, and communication, ensuring safer and more efficient student journeys.
We are a dynamic and rapidly growing company, committed to innovation and making a real difference in the education sector. Our leadership team comprises experienced entrepreneurs with a history of building and scaling successful software businesses. We foster a collaborative and entrepreneurial environment where employees are encouraged to take ownership, drive growth, and contribute to meaningful projects.
At BusPlanner, we value curiosity, impact, and a commitment to continuous improvement. Join us to build impactful technology and be part of a team that is shaping the future of educational transportation.
Job Description
BusPlanner is seeking a proactive and energetic Customer Success Manager to cultivate and expand relationships with school districts throughout Canada. This hybrid role seamlessly blends account growth with essential customer support, making it ideal for a relationship-focused individual eager to drive impact within the education sector.
As the primary point of contact for our Canadian clients, you will ensure they maximize their return on investment from our comprehensive transportation management suite. You will also collaborate with our support team to resolve any technical challenges, while simultaneously managing renewals and identifying opportunities for upselling.
This position is best suited for candidates based in the Greater Toronto Area (GTA), with a strong understanding of, or a keen interest in learning about, the public sector or education environments in Canada. Occasional travel across Canada for client visits and conference attendance will be required.
Required Skills
Key Responsibilities
- Act as the primary post-sale contact for Canadian school boards, supporting them across onboarding, training, usage, and renewal.
- Conduct proactive health checks and account reviews to drive engagement, satisfaction, and adoption of the BusPlanner platform.
- Identify and close expansion opportunities, including new modules, features within an existing board.
- Manage renewals and hit sales quotas tied to growing Annual Recurring Revenue (ARR) from your assigned accounts.
- Coordinate with our in-house Support Team to resolve service tickets and help customers navigate technical issues.
- Participate in Canadian education and transportation conferences, building relationships and staying close to market needs.
- Maintain accurate records of client interactions, pipeline, and account activity.
Qualifications
- You are based in Ontario, Canada, with an understanding of (or willingness to learn) the K–12 education system and how Canadian school boards operate.
- You are entrepreneurial and resourceful — you take initiative, adapt quickly, and enjoy solving complex challenges.
- You are sales-minded — you're comfortable identifying opportunities, managing a pipeline, and closing deals.
- You are service-oriented — you value strong relationships and want your customers to succeed.
- You are organized and responsive — you balance customer needs and internal responsibilities with ease.
- You are a confident communicator — you’re comfortable presenting to senior stakeholders, in person or virtually.
- 2–4+ years in customer success, account management, or sales, ideally within Canadian SaaS, edtech, or govtech environments.
- Experience working with school boards, transportation consortia, or public sector organizations in Canada is a strong asset.
- Familiarity with student transportation or K–12 operations in Canada is helpful, but not required.
- Willingness to travel within Canada for client visits and to Waterloo, Ontario for onboarding and team sessions.
- Strong communication and presentation skills — comfortable leading demos, training sessions, and account reviews.
- Ability to manage a large and varied client portfolio, including proactive and reactive support.
- French language proficiency is a plus, especially for Québec and New Brunswick accounts.
- Comfortable collaborating with technical teams and helping clients troubleshoot common usage issues.
How to Apply
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The Canadian education technology landscape is rapidly evolving, with a growing demand for specialized software solutions. This role requires expertise in SaaS account management, customer onboarding, and technical support. You will be instrumental in driving customer ROI by ensuring maximum adoption and satisfaction with our transportation management suite. Your impact will directly influence client retention and expansion, contributing significantly to our annual recurring revenue growth and overall business scalability within the education sector.
Posted Date
April 21, 2026