Patient Relations Executive (PR)
Confidential Employer
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Job Overview
Location
Lagos Mainland, Lagos, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Healthcare & Medical
Experience Level
Junior (1-3 years)
About the Company
Job Description
We are seeking a proactive and compassionate Patient Relations Executive to join a dynamic medical diagnostics startup. This role is essential for ensuring a positive and seamless experience for all patients.
You will be the primary point of contact for patients, addressing inquiries, resolving concerns, and ensuring their needs are met throughout their visit. Our client is dedicated to providing exceptional patient care through advanced technology and a patient-first approach.
This is a full-time, on-site position based in Lagos Mainland, Nigeria.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Serve as the primary point of contact for patient inquiries and concerns.
- Facilitate smooth patient intake processes and ensure all necessary documentation is completed.
- Address and resolve patient complaints and issues in a timely and professional manner.
- Gather patient feedback to identify areas for service improvement.
- Maintain accurate patient records and ensure confidentiality.
- Collaborate with clinical and administrative staff to enhance the patient experience.
- Provide information about services and procedures to patients.
Qualifications
- Bachelor's degree in a relevant field (e.g., Healthcare Administration, Communications, Business).
- Proven experience in customer service, preferably in a healthcare setting.
- Excellent verbal and written communication skills.
- Strong interpersonal and active listening abilities.
- Ability to empathize with patients and handle sensitive situations with discretion.
- Proficiency in using CRM software and office productivity tools.
Benefits & Perks
- Competitive salary
- Opportunity to make a significant impact on patient care
- Work in a modern, technologically advanced environment
- Professional growth and development
How to Apply
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The Nigerian healthcare sector is rapidly expanding, emphasizing patient experience as a key differentiator. This role is critical in fostering positive patient interactions and ensuring satisfaction throughout their diagnostic journey. Key technical aspects include patient intake protocols, customer relationship management (CRM) software, complaint resolution frameworks, and understanding healthcare service delivery. The Patient Relations Executive's impact on business ROI is substantial, driving patient retention and enhancing the company's reputation through exceptional service, thereby supporting organizational growth.
Posted Date
April 16, 2026