Senior Customer Success Manager, Fintech
Optasia
Job Overview
Location
Lagos, Lagos, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Finance & Banking
Experience Level
Senior (5-8 years)
About the Company
Optasia is a leading global fintech company that is publicly listed and operates in over 38 countries, supported by eight regional commercial offices. The company specializes in empowering banks and telecommunication operators to make more informed, rapid, and inclusive lending decisions. This is achieved through the deployment of advanced credit scoring and AI-powered lending platforms.
Optasia's solutions are designed to be socially impactful, enabling partners to unlock new revenue streams, effectively reduce risk, and deliver exceptional customer experiences. The company fosters an environment where employees can build impactful careers within a stable, high-growth, and multinational organization.
The company's core values emphasize a drive to thrive through continuous learning and embracing challenges, a customer-first mindset, bridging gaps through knowledge sharing, a go-getter spirit focused on results, and a commitment to achieving common goals together.
Job Description
Optasia, a prominent global fintech company with a significant international presence, is seeking a highly experienced Senior Customer Success Manager to join their dynamic team in Lagos.
In this critical role, you will serve as a trusted advisor to key mobile operator partners, managing and expanding strategic relationships. Your responsibilities will include ensuring client success, driving account growth, and maximizing long-term value through Optasia's advanced AI-powered lending and credit scoring solutions.
You will be instrumental in defining and executing customer success strategies, managing account performance, identifying expansion opportunities, and fostering strong collaboration across internal teams to ensure exceptional service delivery.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Lead the success, retention, and growth of a portfolio of strategic customer accounts.
- Act as a trusted senior advisor to customer stakeholders, including executive-level contacts.
- Define and drive customer success strategies aligned with customer business objectives.
- Own customer health, performance metrics, and SLA outcomes; proactively manage risks and escalations.
- Identify and drive expansion, renewal, and optimization opportunities.
- Support cross-functional collaboration across operations, product, finance, and service teams.
- Mentor and support Customer Success Managers and Account Managers.
- Deliver executive-level reporting, insights, and recommendations.
- Contribute to customer success strategy, process design, and service model evolution.
- Lead, develop, and mentor a high-performing team of Account Managers and Customer Success Managers.
- Act as a point of escalation and guidance for complex customer, commercial, and delivery challenges.
- Drive knowledge sharing, best practices, and consistent ways of working across the team.
Qualifications
- Minimum 8 years of proven experience in B2B Account Management, preferably within the Telecoms or Fintech industry.
- Minimum 4 years Telecoms industry experience.
- Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
- Bachelor’s degree.
- Experience in Telecoms Customer Value Management (CVM), Value-Added Services (VAS), and/or fintech and digital financial services solutions (Preferred).
- Proven success in driving upselling and cross-selling initiatives within enterprise accounts (Preferred).
Benefits & Perks
- Competitive remuneration package
- Extra day off on your birthday
- Performance-based bonus scheme
- All the tech gear you need to work smart
- Multicultural working environment
- Gain insights for tomorrow market’s foreground
- A solid career path within our working family
- Continuous training and access to online training platforms
How to Apply
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The Nigerian fintech sector is experiencing rapid expansion, driven by increasing digital adoption and a growing demand for accessible financial services. This role is pivotal in navigating this dynamic landscape, focusing on strategic client partnerships within the telecommunications and financial technology spheres. Key technical keywords include AI-driven credit scoring, lending platforms, customer value management (CVM), and digital financial services. The impact of this position extends to driving significant business ROI through strategic account growth, enhancing leadership scale by mentoring a team, and contributing to organizational growth by ensuring client success and retention in a high-stakes market.
Posted Date
April 11, 2026