Female Customer satisfaction and Sales manager
Bridal Accent
Job Overview
Location
Lagos, Lagos, Nigeria
Salary
NGN 200,000 - 250,000 monthly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Retail & E-commerce
Experience Level
Mid-level (3-5 years)
Application Deadline
May 22, 2026
About the Company
Job Description
Bridal Accent is seeking a dedicated and customer-focused individual to join our team as a Customer Satisfaction and Sales Manager.
In this pivotal role, you will be the primary point of contact for our clients, guiding them through every step of their journey from initial inquiry to final delivery. Your mission will be to ensure an exceptional and seamless experience, fostering client loyalty and satisfaction.
You will be instrumental in managing inquiries across all platforms, meticulously documenting client details, and optimizing our workflow with CRM tools. Your ability to translate client needs into clear briefs for the production team will be crucial, ensuring timely and accurate order fulfillment.
This role also involves tracking order progress, providing timely updates, and liaising with our logistics partners to guarantee successful deliveries. You will also be responsible for generating insightful weekly and monthly sales reports, contributing to strategic decision-making.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Respond to every customer inquiry in store, via email and on social media platforms
- Hold guided inquiry sessions with clients via calls, emails, keep a note of every conversation details and do a follow
- Collect data for both virtual and in person clients to learn customer behavior
- Ensure all customer information, interactions, preferences, and order details are accurately documented and updated.
- Segment customers into meaningful groups and enable targeted customer retention activities.
- Curate customer guidelines and waiver forms for effective communication
- Optimize workflow with the CRM tools and automate repetitive processes (e.g., follow-ups, reminders, anniversary messages, etc)
- Translate customer conversations into clear, structured order briefs within the CRM and communicate that with production team
- Ensure production teams receive complete, accurate, and actionable information on clients orders
- Standardize communication templates for consistency (inquiries, updates, approvals, delays, post-delivery etc)
- Track the progress on every order with production team and give timely updates to the client
- Create timely video updates for clients as required, and pass on feedback and approval to appropriate team
- Liase with production team to ensure timeliness of all orders
- Create consultation meeting and fitting schedules for each client and ensure adequate preparation at all times.
- Ensure proper documentation of every client interaction and specifications
- Ensure great shopping experience for every client upon studio walk in
- Take ownership of every complaint or issues from clients and offer solutions
- Conduct timely customer satisfaction and feedback polls
- Monitor and ensure full customer satisfaction virtually and in person
- Manage and follow up on every client order backend to ensure all details are followed accurately
- Liase with logistics partner to create delivery order and track order delivery until it’s received by client
- Ensure precise, accurate and timely fulfillment on every order.
- Build detailed weekly and monthly sales report
- Deliver clear and actionable reports on customer behavior, sales performance and bottlenecks
- Turn insights into business intelligence covering core loopholes and revenue leaks
- Support the creative and social media team on strategic decision making regarding product development and marketing.
Qualifications
- Diploma or Bachelor's degree in Social Science or related field.
- Must have completed NYSC.
- Proven work experience in customer service or operations management in the fashion industry for a minimum of 2 years
- Basic knowledge of design and clothing
- Proficiency in digital work tools and platforms such as Google workspace, Google sheets, etc.
- Excellent written and verbal communication skills with the ability to engage clients brilliantly.
- Creative thinker with a passion for problem solving and customer fulfillment
- Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
- Experience working in a collaborative team environment.
- Excellent interpersonal skills and great team spirit.
Benefits & Perks
- Health insurance plan
- Annual 10 days paid leave
- Staff discounts
- Sales bonus
How to Apply
Send your CV/Cover Letter to triaconsult.ng@gmail.com
Join Our Communities
In the thriving Nigerian fashion industry, customer experience is paramount for brand loyalty and revenue growth. This role demands expertise in client relationship management, CRM optimization, and order fulfillment, leveraging industry-specific keywords like inquiry management, data segmentation, and workflow automation. The impact of this position is directly tied to enhancing customer lifetime value and driving repeat business, signaling a critical leadership function for organizational success.
Posted Date
May 8, 2026