Pilot Operations Manager
Shuttlers
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Job Overview
Location
Lagos, Lagos, Nigeria
Salary
NGN 1,000,000 monthly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Logistics Transport & Supply Chain
Experience Level
Mid-level (3-5 years)
Job Description
Shuttlers is seeking a dedicated and experienced Pilot Operations Manager to lead and mentor our team of pilots. As the Pilot Operations Manager, you will be responsible for overseeing all aspects of pilot recruitment, training, performance management, and welfare. You will play a crucial role in ensuring our pilots are well-equipped, motivated, and compliant, ultimately delivering an exceptional commuting experience for our customers.
This role requires a strategic thinker with a passion for people and a deep understanding of the transportation industry. If you are a proactive problem-solver with excellent communication and leadership skills, we encourage you to apply.
To apply, please submit your resume and cover letter through the Shuttlers career portal.
Required Skills
Key Responsibilities
- Design and execute a robust recruitment strategy for pilots.
- Overhaul and streamline the pilot onboarding experience.
- Champion pilot branding initiatives.
- Lead the Shuttlers Pilot Academy and develop standardized training curriculum.
- Implement ongoing training schedules and refresher courses.
- Ensure pilots are equipped with necessary tools and uniforms.
- Drive service excellence by monitoring key metrics.
- Implement a performance management system.
- Serve as the escalation point for pilot-related operational issues.
- Develop retention programs to reduce churn.
- Oversee pilot welfare initiatives and create pathways for their personal growth.
- Act as the primary advocate for pilots.
- Manage the database of pilot documentation.
- Proactively support pilots in the renewal process of their documents.
Qualifications
- Minimum of 5 years of relevant experience in Logistics, Ride-Hailing, Fleet Management, or Mobility Operations and Management.
- Proven experience in designing or managing driver training programs/academies.
- Strong background in managing blue-collar workforce relationships with high emotional intelligence.
- Deep understanding of local transport laws, traffic regulations, and required documentation for commercial drivers.
- Comfortable using fleet management software, data analytics tools, and mobile applications.
How to Apply
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Join Our Communities
As the Pilot Operations Manager, you will be at the heart of Shuttlers' mission to provide reliable transportation. Your daily tasks will involve overseeing pilot recruitment, training, and performance. Success will be measured by improved pilot retention, higher service quality scores, and a thriving pilot community. This role exists to ensure our pilots are well-equipped, motivated, and compliant, ultimately delivering an exceptional commuting experience.
Posted Date
January 23, 2026
36 people viewed this job
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