FRONT DESK OFFICER
Dobic Health
Job Overview
Location
Lagos Island, Lagos, Nigeria
Employment Type
Full-time
Work Arrangement
On-site
Sector
Healthcare & Medical
Experience Level
Junior (1-3 years)
About the Company
Dobic Health is a leading healthcare provider committed to delivering exceptional patient care and administrative support. We utilize advanced systems like SmartMRS and EMR to ensure efficient operations and maintain high standards of service.
Our organization values professionalism, efficiency, and a patient-centered approach. We strive to create a supportive and organized environment for both our staff and the patients we serve. Located on Lagos Island, we are dedicated to serving the local community with quality healthcare services.
Job Description
Dobic Health is seeking a professional and welcoming Front Desk Officer to join our team on Lagos Island. This role is critical in ensuring a positive and efficient experience for all our patients from the moment they arrive.
Your key responsibilities will include warmly welcoming and attending to patients, managing the check-in and registration processes with efficiency, and accurately scheduling and confirming appointments using our EMR system, SmartMRS. You will be responsible for maintaining precise patient records and handling all necessary documentation.
The role also involves managing incoming calls and inquiries, conducting patient follow-ups, and ensuring all patient reviews are meticulously documented. You will act as a vital liaison between patients and medical staff to guarantee a seamless patient flow throughout the clinic.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Welcome and attend to patients in a courteous and professional manner.
- Manage patient check-in and registration processes efficiently.
- Schedule and confirm appointments on our EMR system Smartmrs.
- Maintain accurate patient records and handle documentation on our SmartMRS.
- Handle incoming calls, inquiries, and patient follow-ups.
- Ensure reviews are documented.
- Liaise with medical staff to ensure seamless patient flow.
Qualifications
- Minimum of 3 years’ proven experience working in a clinic or hospital setting (compulsory)
- Minimum of a Bachelor’s Degree (B.Sc.) or M.Sc. in a health-related field (e.g., Public Health, Health Administration, or related discipline)
- Good understanding of medical terminology and patient care processes
- Must possess a strong medical background and strong communication and interpersonal skills
- Professional appearance and positive attitude
- Advanced computer proficiency (MS Office & EMR system)
- Must reside on Lagos Island (strict requirement)
- Ability to handle sensitive situations calmly.
How to Apply
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<p>We are seeking a professional and organized Front Desk Officer to be the first point of contact for our patients. In this role, you will ensure a welcoming and efficient experience for everyone who walks through our doors or contacts us. Your primary responsibility will be managing patient check-in, scheduling appointments, and maintaining accurate records.</p> <p>Success in this position hinges on your ability to provide exceptional customer service, manage administrative tasks smoothly, and liaise effectively with our medical staff. You will play a crucial part in ensuring seamless patient flow and maintaining a positive clinic environment.</p>
Posted Date
April 1, 2026
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