Retail Relationship Manager

Kuda Bank

Job Overview

Location

Abuja, FCT, Nigeria

Employment Type

Full-time

Work Arrangement

On-site

Sector

Finance & Banking

Experience Level

Mid-level (3-5 years)

Application Deadline

May 29, 2026

About the Company

Kuda Bank is a leading digital bank in Nigeria, focused on providing seamless and accessible banking services to individuals and businesses. They aim to revolutionize the financial landscape by offering innovative digital solutions that simplify banking operations and enhance customer experience. Kuda Bank is committed to leveraging technology to provide a secure, efficient, and customer-centric banking platform.

Job Description

Kuda Bank is seeking a dedicated Retail Premium Relationship Manager to join their team in Abuja.

This role is pivotal in managing and expanding relationships with high-value retail and premium individual customers. You will be responsible for delivering personalized banking support, enhancing customer engagement, and ensuring a seamless, high-quality banking experience.

Your efforts will directly contribute to Kuda Bank's strategic goals and the overall success of the Customer Experience function.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Customer Relationship ManagementSalesFinancial AdvisoryBanking OperationsClient Acquisition

Key Responsibilities

Manage and grow relationships with high-value retail and premium individual customers.
Deliver personalized banking support.
Improve customer engagement and satisfaction.
Ensure premium customers receive a seamless, high-quality banking experience.
Align banking experiences with the strategic goals of the Customer Experience function and the business.

Qualifications

Proven experience in managing high-value retail and premium individual customers.
Strong understanding of banking products and services.
Excellent communication and interpersonal skills.
Ability to build and maintain strong client relationships.
Customer-centric approach.

How to Apply

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In Nigeria's rapidly expanding fintech sector, Kuda Bank is at the forefront of digital banking innovation. This role is crucial for nurturing relationships with high-value retail and premium individual clients, ensuring they receive unparalleled personalized banking support. You will be instrumental in enhancing customer engagement and satisfaction, driving seamless, high-quality banking experiences that align with Kuda Bank's strategic objectives and the Customer Experience function's goals. Your efforts will directly contribute to the bank's growth and market position by fostering loyalty and increasing wallet share among its most valuable customers.