Supply Retention Specialist
Shuttlers
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Job Overview
Location
Lagos, Lagos, Nigeria
Salary
NGN 600,000 monthly
Employment Type
Full-time
Work Arrangement
On-site
Sector
Logistics Transport & Supply Chain
Experience Level
Mid-level (3-5 years)
Job Description
We are seeking a dedicated and proactive Supply Retention Specialist to champion our vehicle partners at Shuttlers. In this pivotal role, you will serve as the primary point of contact, fostering strong relationships and ensuring partner profitability, satisfaction, and compliance. You will bridge the gap between operations and finance, working to minimize partner churn and maximize fleet performance.
Your responsibilities will include financial reconciliation, resolving disputes, and ensuring timely payments. You will also monitor trip fulfillment rates, implement performance improvement plans, and provide business advisory services to help partners grow their fleets. If you are passionate about building strong relationships and optimizing operational efficiency, we encourage you to apply.
To apply, please submit your resume and cover letter through the Shuttlers career portal: Apply Here
Required Skills
Key Responsibilities
- Serve as the primary point of contact for vehicle partners, fostering strong, trust-based relationships.
- Identify and eliminate operational or administrative bottlenecks that cause partner dissatisfaction.
- Swiftly resolve grievances regarding trips, routing, or app usage to prevent partner churn.
- Gather qualitative data from partners to inform the Head of Supply Operations about market sentiment and potential risks.
- Monitor daily trip data to ensure all partners achieve a >98% trip fulfillment rate.
- Analyze partner schedules to ensure vehicles are utilized efficiently, maximizing the number of trips per vehicle.
- Implement Performance Improvement Plans (PIPs) for partners falling below the 98% fulfillment threshold.
- Execute daily and weekly reconciliation of all trips completed, verifying trip activity, earnings, and deductions.
- Resolve all earning discrepancies within 24 hours of a complaint being lodged.
- Coordinate with the Finance team to ensure payment schedules are strictly adhered to.
- Submit error-free payment schedules to Finance according to agreed SLAs.
- Track vehicle health and ensure partners adhere to maintenance SLAs.
- Guide partners on utilizing Shuttlers' approved workshops or preferred vendors to fix vehicles quickly and cost-effectively.
- Ensure all vehicle papers and partner insurance documents are up to date and compliant with regulatory standards.
- Analyze high-performing partners and consult with them on how to reinvest their earnings to acquire more vehicles.
- Actively work with existing partners to increase their fleet size on the Shuttlers platform.
- Conduct periodic training sessions to help partners optimize their operations and increase their take-home pay.
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, Logistics, Finance, or a related field.
- Minimum of 4 years of experience in Fleet Management, Supply Operations, Vendor Management, or Logistics.
- Experience in the mobility or ride-hailing sector (e.g., Uber, Bolt, logistics startups) is highly preferred.
- Ability to interpret performance metrics and financial data to make decisions.
- Familiarity with admin dashboards and CRM software.
- Ability to understand the frustrations of vehicle partners and communicate with patience and respect.
- A 'fix-it' mentality, you don't just report problems; you solve them.
- Critical for the financial reconciliation aspect of the role.
- Ability to convince partners to invest in repairs or expand their fleet.
How to Apply
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As a Supply Retention Specialist, you'll be the linchpin connecting operations and finance, ensuring vehicle partners thrive. Success is measured by minimizing partner churn through seamless financial processes and maximizing performance by driving fleet growth and maintaining high operational standards. This role exists to ensure Shuttlers maintains a strong and reliable supply of vehicles.
Posted Date
January 23, 2026
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