Service Delivery Team Manager - Travel | Riyadh
Ten Group
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Job Overview
Location
Riyadh, Riyadh Province, Saudi Arabia
Employment Type
Full-time
Work Arrangement
On-site
Sector
Hospitality & Tourism
Experience Level
Senior (5-8 years)
About the Company
Ten Lifestyle Group is a global leader in luxury concierge and lifestyle management services, dedicated to becoming the world's most trusted service business. Operating from a network of over 20 global offices with more than 1,000 employees, Ten leverages its expertise, advanced technology, and significant buying power to provide members with unparalleled access to the finest travel, live entertainment, dining, and luxury retail experiences.
The company utilizes a proprietary technology platform combined with the skills of highly trained lifestyle managers to deliver its services. Ten is experiencing rapid growth and is committed to continuous innovation and improvement, aiming to enhance the lives of millions of members worldwide. As a Certified B Corporation, Ten Lifestyle Group actively participates in a global community of businesses focused on making a positive societal and environmental impact.
Ten fosters a culture of recognition and reward, encouraging employees to integrate their aspirations into their career development. The company is committed to diversity, appreciating a wide range of philosophies, cultures, and experiences to create an inclusive work environment where decisions are based on merit, competence, performance, and business needs.
Job Description
Elevate the standard of luxury service by leading a high-performing team dedicated to crafting bespoke experiences for Arabia's most distinguished clientele.
We are seeking a strategic and results-oriented leader to join us as our next Service Delivery Team Manager, specializing in Luxury Travel & Lifestyle Services. This role is designed for a passionate service expert with a robust background in luxury hospitality, travel, and concierge services, ready to make a significant impact.
In this pivotal role, you will be responsible for overseeing the delivery of exceptional lifestyle services, ensuring every interaction meets the highest standards of quality and client satisfaction. You will foster a culture of excellence within your team, driving continuous improvement and proactively enhancing service offerings to meet and exceed the expectations of our high-net-worth Arabic clientele.
This is a 100% office-based position, offering a dynamic and collaborative work environment where your contributions are valued and recognized.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Lead and develop a high-performing team to deliver premium lifestyle experiences to Arabic HNW members.
- Ensure service excellence, proactively enhancing efficiency, quality, and member satisfaction.
- Collaborate across global teams, aligning service delivery with business objectives and industry trends.
- Resolve high-level escalations, ensuring swift, tailored solutions for our discerning clientele.
- Drive continuous improvement, refining processes to exceed member expectations.
Qualifications
- Deep knowledge of luxury lifestyle services, including hospitality, travel, and premium experiences.
- Active awareness of Arabic luxury markets, ensuring service excellence and innovation.
- Ability to bridge Proposition and Lifestyle teams, setting and exceeding industry standards.
- Strong people management skills, leading high-performing teams across multiple locations.
- A mentor and motivator, driving engagement, growth, and professional excellence.
- Cross-functional leadership experience, ensuring alignment across global teams.
- Results-driven mindset, focused on member satisfaction, efficiency, and SLAs.
- Proactive problem solver, identifying and resolving roadblocks to enhance service quality.
- Expert in customer care, confidently handling escalations and turning challenges into positive outcomes.
- Professional Arabic and English language skills are essential.
- Exceptional communication skills, engaging stakeholders across all levels.
- Collaborative and adaptable, excelling in a fast-paced, evolving environment.
Benefits & Perks
- Competitive salary depending on experience, plus a performance-based bonus.
- Paid time away from work, including a paid day each year to volunteer.
- One (1) month paid Sabbatical after every 5 years of Service.
- Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts on travel and entertainment.
- Opportunity to be part of a global, dynamic, and inclusive team.
- Genuine career opportunities within a dynamic and international company.
How to Apply
This job has expired
Join Our Communities
In the thriving luxury travel sector of Riyadh, exceptional service delivery is paramount. This role demands expertise in luxury hospitality, travel, and concierge services, with a focus on API integrations, CRM management, and service level agreement (SLA) optimization. As a leader, your impact will directly influence client retention and revenue growth by ensuring seamless, high-touch experiences for discerning clientele. You will be instrumental in scaling operations and enhancing the overall brand reputation within the premium market.
Posted Date
August 1, 2026
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