Support Engineer ($1000 - $1300)

Savannah Tech

Job Description

Required Skills

Key Responsibilities

• Own and manage inbound support tickets from initial contact to resolution.
• Investigate customer issues using SQL queries to analyze data and validate records.
• Utilize logging and observability tools (e.g., Coralogix) to diagnose technical problems.
• Reproduce reported issues and document findings clearly for escalation.
• Escalate complex issues to the R&D team with comprehensive context, including SQL results and log snippets.
• Provide clear, calm, and timely updates to customers throughout the resolution process.
• Identify trends in support requests and proactively flag potential customer-impacting issues.
• Maintain and update internal knowledge base articles and runbooks as new patterns emerge.

Qualifications

• Minimum of 5 years of experience in customer support, technical support, or customer success, preferably in a SaaS environment.
• Excellent written English skills, with the ability to provide clear, structured, and customer-friendly updates.
• Demonstrated ability to take ownership of support tickets and see them through to resolution.
• Comfortable working with ambiguity and quickly learning new products.
• Proficient in running basic SQL queries (filtering, joins, record validation).
• Experience using logging and monitoring tools such as Coralogix, Datadog, Grafana, or New Relic.
• Ability to read JSON, interpret error messages, and perform basic root-cause analysis.

Benefits & Perks

• Fully remote work environment.
• Competitive salary range of $1000 - $1300 per month.
• Opportunity to work with a growing tech company.
• Exposure to diverse technical challenges and customer needs.

How to Apply

Please ensure your application includes details of your experience with SQL queries and logging/monitoring tools.

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Posted Date

February 27, 2026

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