Senior Product Designer

Modern Family Law

About the Company

Job Description

Required Skills

Key Responsibilities

• Analyze user behavior and identify friction points throughout the client journey.
• Conduct usability testing and user research to understand pain points and opportunities for improvement.
• Review support requests, customer feedback, and product usage patterns to uncover UX issues.
• Create user journeys, process maps, wireframes, and prototypes.
• Simplify complex workflows and improve task completion rates.
• Design new product features from concept through implementation.
• Improve existing workflows including onboarding, authentication, task management, payments, document uploads, and client communications.
• Create intuitive experiences that guide users through complex legal processes.
• Collaborate with Product Managers and Engineers to translate business requirements into user-centered solutions.
• Develop high-fidelity designs and interactive prototypes in Figma.
• Establish and maintain a scalable design system.
• Create reusable design patterns and components.
• Ensure consistency across the product experience.
• Help define UX standards and best practices for future development.
• Define and track UX success metrics.
• Partner with Product and Engineering to implement analytics and user behavior tracking.
• Identify drop-off points and opportunities for conversion improvements.
• Use data and user feedback to drive design decisions.
• Partner closely with attorneys, legal staff, operations leaders, product stakeholders, and development teams to understand client needs, business workflows, and product requirements.
• Collaborate with developers and technology stakeholders to ensure design solutions are feasible, scalable, and aligned with the overall product roadmap.
• Translate complex legal and operational processes into clear, user-friendly product experiences.

Qualifications

• 5+ years of experience in Product Design, UX Design, or a related field.
• Experience designing SaaS or web-based applications.
• Strong portfolio demonstrating UX problem-solving and workflow optimization.
• Expertise in user flows, wireframing, prototyping, and interaction design.
• Advanced proficiency with Figma.
• Experience collaborating closely with Product Managers and Engineers.
• Strong understanding of information architecture and usability principles.
• Experience designing for complex, multi-step workflows.
• Experience in LegalTech, FinTech, HealthTech, Insurance, or other workflow-heavy industries (Preferred).
• Experience conducting usability testing and user research (Preferred).
• Experience implementing or leveraging product analytics (Preferred).
• Experience building and maintaining design systems (Preferred).
• Familiarity with accessibility standards and best practices (Preferred).
• Ability to communicate professionally and interact effectively with employees, managers, leadership, attorneys, support staff, and external partners.
• Ability to be a proactive self-starter who can operate independently while managing multiple priorities and deadlines.
• Demonstrated attention to detail, reliability, organization, and follow-through.
• Ability to identify process gaps and recommend practical solutions to improve efficiency, consistency, and operational effectiveness.
• Flexibility and ability to respond positively to shifting priorities and business needs.
• Ability to work under pressure and manage competing priorities while maintaining accuracy and professionalism.
• Ability to work in a primarily computer-based environment, including extended periods of sitting, screen time, typing, and use of standard office equipment.
• Ability to occasionally lift and move office equipment or materials weighing up to 10 pounds.

Benefits & Perks

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Work From Anywhere -- eligible after 6 months
• HSA/FSA options
• 401(k)
• Access to an employee assistance program
• Accident insurance
• Disability insurance
• Critical illness insurance
• Long-term care insurance
• Pet insurance
• Commuter and transit benefits may be available in some locations.

How to Apply

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Posted Date

June 24, 2026