Customer Care Executive

Rentokil Initial is a global leader dedicated to protecting people and enhancing lives through essential services. They combat the dangers of pest-borne diseases and the risks associated with poor hygiene, thereby safeguarding customer reputations.

With a vast network of over 1800 local service teams across 91% of global GDP in more than 90 of the world's largest cities, Rentokil Initial operates across North America, Europe, the UK, Asia, and the Pacific. Their core brands—Rentokil, Initial, and Ambius—offer comprehensive solutions including pest control, washroom services, specialized hygiene, medical waste disposal, property care, and interior/exterior landscaping for diverse industries.

The company emphasizes outstanding and consistent customer service, colleague support, and internal promotion, all while upholding the highest health and safety standards to ensure employee well-being.

Join Rentokil Initial as a Customer Care Executive and play a vital role in building strong customer relationships. This full-time, permanent position is based in Acacia Ridge, Brisbane.

In this role, you will be instrumental in liaising with customers, organizing new job bookings, and fostering rapport to ensure ongoing customer excellence. Your responsibilities will include providing support to national and key clients, drawing up service contracts, and processing purchase orders.

You will also be responsible for planning and booking technician jobs, handling daily customer communications, and efficiently processing inquiries while proactively resolving client issues. Supporting the Customer Services, Sales, Services, and Operations teams to achieve targets will be a key aspect of your contribution.

Furthermore, you will engage with our existing client database through outgoing calls to promote our products and services.

To apply for this role, click the Apply button on this page and follow the instructions.