Branch Client Services Representative

Kuda Technologies Ltd

Job Overview

Location

FCT, Nigeria

Employment Type

NYSC

Work Arrangement

On-site

Sector

Finance & Banking

Experience Level

Junior (1-3 years)

Application Deadline

June 1, 2026

About the Company

Kuda is a leading digital bank committed to making banking simple, affordable, and accessible for everyone. Operating primarily in Nigeria, Kuda offers a seamless mobile banking experience, empowering users with innovative financial tools and services. The company focuses on leveraging technology to reduce the cost of banking and provide a superior customer experience. Kuda's offerings include free bank transfers, savings features, and a user-friendly interface designed for the modern consumer. Kuda aims to revolutionize the financial landscape by providing a transparent and customer-centric banking alternative.

Job Description

Kuda is seeking a dedicated Branch Client Services Representative to join their team in Abuja.

In this role, you will be responsible for providing exceptional customer service and supporting branch operations. You will engage with clients, assist with their banking needs, and ensure a smooth and positive experience with Kuda's digital banking services.

This is an excellent opportunity to contribute to a leading digital bank and grow your career in the financial services sector.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Digital/mobile applications proficiencyCustomer serviceBanking operations

Key Responsibilities

Manage client inquiries and provide support for Kuda's digital banking solutions.
Facilitate banking transactions and ensure accuracy.
Maintain a high level of customer satisfaction.
Adhere to banking regulations and company policies.

Qualifications

Bachelor’s Degree or HND in Banking & Finance, Business Administration, Economics, or any related field.
NYSC discharge certificate or exemption letter.
Proficiency in the use of digital/mobile applications.
1 – 3 years’ experience in customer service, banking operations, or a related financial services role.

How to Apply

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The financial services sector in Abuja is experiencing robust growth, driven by increasing digital adoption and a demand for personalized client interactions. This role is pivotal in shaping the client experience at the branch level, directly impacting customer satisfaction and retention. Key responsibilities include managing client inquiries, facilitating transactions, and providing support for Kuda's innovative digital banking solutions. Success in this position requires a deep understanding of banking operations, digital platforms, and a commitment to delivering exceptional service. This role offers a unique opportunity to contribute to Kuda's mission of democratizing financial services and to grow within a dynamic and forward-thinking organization.