Ecommerce Fulfillment & Operations Manager

Hadley Designs

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Retail & E-commerce

Experience Level

Mid-level (3-5 years)

Application Deadline

June 24, 2026

About the Company

Hadley Designs is a family-founded, female-led brand dedicated to redefining early education through creativity, beauty, and connection. What began as a small initiative has grown into a nationally recognized brand with over a decade of experience and significant revenue growth, aiming for nine-figure expansion.

Our core mission is to make learning enjoyable, visually appealing, and meaningful again by offering screen-free educational tools designed to foster curiosity, confidence, and joy in children, while providing parents with peace of mind.

We firmly believe that exceptional design enhances the learning process. Every product, from educational posters to workbooks, is meticulously hand-illustrated by a mother and former teacher who deeply understands child development. Millions of parents and educators now trust our products to transform homes and classrooms into vibrant, screen-free learning environments.

Our team comprises passionate creators, educators, and problem-solvers committed to positively impacting families. As a remote-first company, we foster a culture of trust, creativity, and autonomy. We are seeking driven individuals eager to contribute their skills to our ongoing growth and mission.

Job Description

Hadley Designs is seeking a dedicated Ecommerce Fulfillment & Operations Manager to be the cornerstone of our direct-to-consumer experience. This pivotal role ensures the seamless performance, accuracy, and clarity of our Shopify store from beginning to end.

Your primary mission is to guarantee that every customer fully understands their purchase and its delivery timeline before completing their transaction. You will take full ownership of Shopify store operations and the overall customer experience, working diligently to eliminate inconsistencies across the website, including broken links, outdated promotions, and conflicting messaging.

Key responsibilities include standardizing communication for shipping, split shipments, and pre-orders across all customer touchpoints. You will be instrumental in building and documenting Standard Operating Procedures (SOPs) for all operational workflows and implementing systems and automations designed to reduce manual effort and customer confusion.

Success in this role means a store that operates smoothly, with orders flowing efficiently, customers feeling confident, and problems being resolved proactively before they escalate. You will be a key player in creating an effortless and trustworthy shopping experience for families.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

ShopifyOrder ManagementFulfillmentCustomer ServiceOperations ManagementAutomation

Key Responsibilities

Take full ownership of Shopify store operations and customer experience
Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
Standardize shipping, split shipment, and pre-order communication across all touchpoints
Build and document SOPs for all operational workflows
Implement systems and automations that reduce manual work and customer confusion
Respond to customer inquiries via Shopify inbox and social channels
Process refunds, reships, cancellations, and order updates
Triage and resolve support tickets based on urgency
Identify patterns in customer feedback and recommend improvements
Ensure all communication is clear, accurate, and aligned with current messaging
Monitor order flow across Shopify, Base, and Amazon MCF
Resolve failed orders, inventory issues, and discrepancies
Coordinate with fulfillment teams to ensure timely delivery
Manage split shipments, pre-orders, and out-of-stock scenarios
Track and resolve missing or delayed packages
Audit the website for broken links, incorrect pricing, and outdated promotions
Ensure consistency across product pages, landing pages, and collections
Validate all messaging related to shipping and pre-orders
Support promotion setup and ensure backend accuracy
Build and maintain SOPs for recurring workflows
Identify inefficiencies and implement automation using tools like Shopify Flow
Optimize customer service platforms such as Gorgias
Improve post-purchase experience and operational workflows
Support system cleanup and tool evaluation
Deliver weekly Shopify performance reports
Track key metrics such as CAC, LTV, and funnel performance
Identify trends, anomalies, and risks early
Ensure data accuracy for decision-making
Maintain compliance across ADA, privacy policies, and tracking regulations
Review product pages and campaigns for compliance risks
Ensure all required tools and disclosures are functioning properly
Stay updated on platform policies and changes
Identify repetitive tasks and convert them into automated workflows
Use AI tools to improve efficiency in customer service and operations
Build prompt libraries and scalable systems
Continuously reduce manual workload while maintaining accuracy

Qualifications

2 to 5 years of experience managing Shopify store operations
Highly detail-oriented and able to catch inconsistencies
Strong written communicator capable of simplifying complex information
Hands-on experience with order management, fulfillment, and customer service
Understanding of Shopify apps, backend systems, and troubleshooting workflows
Ability to build systems and create solutions
Thrives in a fast-moving, high-growth environment
Comfortable working cross-functionally while maintaining ownership
Belief in excellence over ease, taking initiative, and closing loops
Deep care for doing things the right way

Benefits & Perks

A remote-first environment offering flexibility and autonomy
Ability to manage your schedule with trust and accountability
Direct access to leadership and meaningful collaboration across teams
Opportunities to build systems, implement ideas, and drive real impact
Access to training, tools, and continuous learning
A decade-strong, family-founded brand with a clear mission and vision
Free access to products that are changing how children learn

How to Apply

Apply today and help us make learning fun, engaging, and screen-free for families everywhere.

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The e-commerce landscape is rapidly expanding, demanding seamless customer journeys. This role is pivotal in ensuring Hadley Designs' direct-to-consumer experience is flawless, from initial click to final delivery. You will be responsible for the end-to-end performance and accuracy of the Shopify store, focusing on clear communication, efficient order fulfillment, and robust operational workflows. Key technical areas include Shopify operations, order management systems, customer support platforms, and automation tools like Shopify Flow. Your impact will directly influence customer satisfaction, repeat business, and overall business ROI by creating a trustworthy and effortless shopping experience.