Hotel Front Desk Agent Bilingual (English & Spanish) (Part-time)
LA Crystal Hotel
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Job Overview
Location
Compton, California, United States
Employment Type
Part-time
Work Arrangement
On-site
Sector
Hospitality & Tourism
Experience Level
Entry Level (0-2 years)
About the Company
The LA Crystal Hotel is a vibrant Casino Hotel strategically situated near the 91 and 710 freeways. Boasting 9 floors and 193 recently renovated rooms, the hotel offers a comprehensive guest experience with a stunning outdoor pool, two Jacuzzis, a casino, and a bingo hall.
Guests can enjoy complimentary daily breakfast and unwind at the on-site bar and lounge. The hotel's prime location is surrounded by diverse dining, shopping, and entertainment options, making it an ideal choice for all types of travelers.
Currently, the hotel is undergoing extensive renovations across all guestrooms, the lobby, casino area, and pool facilities. This expansion presents a dynamic environment for talented individuals seeking diverse career opportunities within the hospitality sector.
Job Description
Join the dynamic team at LA Crystal Hotel as a Part-time Bilingual Front Desk Agent. This role is crucial for providing exceptional guest experiences and managing front desk operations with fluency in both English and Spanish.
You will be responsible for handling inbound calls, dispatching guest requests to various departments like Housekeeping and Engineering, and managing restaurant reservations. A key aspect of this role involves maintaining excellent customer relations by staying informed about hotel services and local attractions.
We are looking for individuals who can accurately record and execute wake-up calls, assist guests with concerns, and ensure their satisfaction. Maintaining a friendly and courteous demeanor is paramount in this guest-facing position.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Answer inbound calls and connect callers to the correct department or dispatch guest requests.
- Execute guest requests for housekeeping, engineering, and restaurant reservations.
- Perform all essential duties of a Front Desk Agent.
- Collaborate closely with Housekeeping, Engineering, and Food & Beverage departments.
- Provide detailed hotel information and directions.
- Maintain positive customer relations by being knowledgeable about hotel services and events.
- Record and execute wake-up call requests.
- Maintain a log of guest requests for supervisor review.
- Ensure a friendly, cheerful, and courteous demeanor at all times.
- Assist guests with concerns and/or complaints, ensuring satisfactory resolution.
- Issue compensations and provide relief to guests as needed.
Qualifications
- High School Diploma or equivalent.
- Must be 21 years of age or older.
- Ability to work a flexible schedule, including nights, weekends, overnights, and holidays.
- Ability to lift at least 20 lbs and perform physical tasks such as pushing, pulling, bending, stooping, reaching, and prolonged standing/walking.
- General knowledge of hotel departments, their functions, and available services/amenities.
- Excellent customer service and verbiage skills.
- Ability to read, interpret, and communicate effectively (in English), both verbally and in writing.
- Strong organizational skills and the ability to multitask using multiple computer-based programs.
- Proficient understanding of Windows-based computers.
- Typing skill of 60+ WPM.
- Working knowledge of Microsoft Office.
- Experience with telephone PBX equipment, headsets, and radios is required.
- Fluency in English and Spanish is essential.
Benefits & Perks
- Yearly paid time off & Vacations
- Complimentary stay at the hotel
- Bonus and perks
How to Apply
This job has expired
Join Our Communities
The hospitality sector in Los Angeles is experiencing robust growth, driven by increased tourism and a demand for exceptional guest experiences. This role is pivotal in shaping that experience. Key technical skills include proficiency in Property Management Systems (PMS), handling multi-line phone systems, and managing guest reservations. Your impact will directly influence guest satisfaction scores and repeat business, contributing significantly to the hotel's revenue and reputation. This position is ideal for individuals who thrive in a fast-paced, guest-centric environment and possess a keen eye for detail.
Posted Date
April 7, 2026
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