Lead Product Designer
WATI.io
Job Overview
Location
Remote
Employment Type
Full-time
Work Arrangement
Remote
Sector
Information Technology & Software
Experience Level
Senior (5-8 years)
Application Deadline
July 31, 2026
About the Company
Job Description
WATI.io is a global leader in WhatsApp-first conversational growth platforms, dedicated to helping businesses cultivate stronger customer relationships and drive revenue expansion.
Our innovative platform is trusted by over 20,000 businesses in more than 100 countries, establishing WATI.io as the premier solution for businesses leveraging WhatsApp and other messaging channels to connect with their customers.
We believe that every interaction is an opportunity. WATI.io transforms customer conversations into avenues for building robust relationships, which in turn fuels business growth. Our AI-native platform simplifies operations by consolidating all customer interactions into a single, intelligent hub, designed for both scalability and user-friendliness.
Supported by world-class investors including Tiger Global, Sequoia Capital, and DST Global, and as a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of platform excellence.
We are seeking a Lead Product Designer to bring clarity, craft, and curiosity to our SaaS platform. You will design intuitive experiences that empower businesses to connect more effectively with their customers, leading efforts to make every aspect of our product simple, useful, and enjoyable.
In this role, you will collaborate closely with product managers, engineers, and fellow designers to shape our product's future. You will take ownership of design for key product areas, provide guidance to other designers, and elevate the quality and consistency of our design system and mobile user experience.
Required Skills
Key Responsibilities
- Lead end-to-end design for core product areas, from discovery to implementation.
- Translate customer needs into clear, intuitive experiences informed by competitor insights, research data, and UX best practices.
- Build a deep understanding of competitor features and customer needs at a persona level.
- Use modern tools and AI-assisted workflows to iterate faster, prototype new ideas, and validate through user testing.
- Lead user research to identify key touchpoints and define measurable criteria for UX effectiveness and efficiency by guiding other designers in conducting interviews, analyzing insights, and applying data-driven design principles.
- Own and evolve our design system to improve consistency, scalability, and ease of use across the product.
- Partner with engineering to ensure our design system is implemented accurately and continuously improved.
- Reimagine and enhance mobile app experience, ensuring parity and coherence with the web app.
- Collaborate with product and engineering teams to refine ideas based on feedback and improve designs as they’re built.
- Mentor designers, review their work, and support their growth.
- Contribute to product and business strategy by connecting design decisions to outcomes.
- Build and present completing design demos to leadership to secure stakeholder alignment and buy-in.
Qualifications
- 10+ years of experience in Product Design, with at least 3 years in a lead role.
- A portfolio that shows strength in UX, interaction, and visual design.
- Expertise in Figma and proficiency with prototyping, design systems, and collaboration tools.
- Experience designing for complex systems or SaaS products.
- Proven experience improving or maintaining a design system.
- Experience designing for mobile apps and understanding platform-specific design patterns.
- Strong understanding of user research methods and how to turn insights into actionable ideas.
- Hands-on with tools that enable faster iteration, prototyping, and testing.
- Curiosity around AI adoption in design and the ability to experiment with new tools or workflows.
- Clear communication skills and the ability to work well with cross-functional teams.
- Comfort discussing technical constraints with developers and finding practical solutions.
- A strategic mindset that connects design to business goals.
- Experience with AI-driven or conversational products.
Benefits & Perks
- Design a product used by thousands of businesses worldwide
- Work with a thoughtful, collaborative, and motivated team.
- Take real ownership of your work and space to experiment and innovate.
- Enjoy flexible hours and a culture that values craft, curiosity, and learning.
How to Apply
To apply for this role, click the Apply button on this page and follow the instructions.
Join Our Communities
In the rapidly expanding field of conversational growth platforms, India is witnessing significant innovation. This role is central to shaping the user experience of a leading WhatsApp-first platform, impacting business ROI through enhanced customer engagement. Key technical keywords include AI-native platforms, API integrations, user research methodologies, design system architecture, and mobile-first design principles. The Lead Product Designer will drive strategic product decisions, influencing the platform's scalability and user adoption, thereby contributing directly to revenue growth and market leadership.
Posted Date
July 17, 2026
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