Regional Manager - Canada
Installation Made Easy
Job Overview
Location
Remote
Employment Type
Full-time
Work Arrangement
Remote
Sector
Product Management & Operations
Experience Level
Mid-level (3-5 years)
Application Deadline
April 29, 2026
About the Company
Installation Made Easy (IME) is a forward-thinking company revolutionizing the home improvement industry through innovative software and process management.
Our comprehensive platform empowers retailers to seamlessly offer a wide array of installed home improvement products and services nationwide, minimizing their operational burden. For contractors, our software streamlines the management of complex, large-ticket projects from inception to completion, while providing retailers with real-time visibility into activity and performance.
IME complements its technology with a dedicated Call Center, Customer Solutions Team, Compliance Department, and Field Operations Team. We partner with a vast network of independent, certified contractors who leverage our software to ensure consistent processes, deliver exceptional value, and achieve the highest levels of customer satisfaction.
Currently, IME supports home improvement programs for numerous leading national retailers, spanning categories such as flooring, countertops, HVAC, kitchen and bath remodeling, windows, siding, roofing, water heaters, and water treatment.
Job Description
Installation Made Easy is seeking a dynamic Regional Manager to oversee operations and drive revenue growth across Canada. This pivotal role is based remotely, allowing for flexible work arrangements while requiring significant travel to manage your assigned territory.
As a key member of the Field Operations team, you will report directly to the Senior Director of Operations. Your primary focus will be on recruiting and retaining qualified service providers, fostering strong relationships with them, and ensuring strict adherence to program requirements. This position offers high visibility, with frequent interaction with senior leadership, including the VP of Operations and CEO, as well as collaboration with various internal departments.
You will be instrumental in achieving territory performance targets, including customer satisfaction scores, cycle times, and service issue rates. The ideal candidate is a self-starter, capable of working independently in a remote setting while maintaining exceptional organizational skills and a keen eye for detail.
Required Skills
Key Responsibilities
- Monitor provider coverage and capacity in the assigned territory, identifying and addressing any gaps.
- Source, recruit, and vet providers with expertise in various home improvement areas, ensuring they meet compliance standards.
- Support the onboarding and activation process for approved providers.
- Manage provider performance through training, coaching, and accountability to IME processes and standards.
- Review business metrics and reports to identify performance opportunities and develop actionable plans.
- Conduct monthly business reviews with providers to discuss best practices and areas for improvement.
- Coordinate store visits to cultivate relationships with lead generators and store management.
- Identify, document, and share best practices across lead generation, sales, installation, and service.
- Propose and implement process refinements to enhance efficiency and automation.
- Communicate and execute new initiatives, programs, and policies in the field.
- Assist in the resolution of service issues.
- Perform other duties as required.
Qualifications
- Must be bilingual in French and English.
- High School Diploma or equivalent required.
- Minimum of 3 years of experience in retail or a related field.
- Strong business acumen with a commitment to excellence and attention to detail.
- Sound judgment and excellent problem-solving abilities.
- Exceptional verbal and written communication skills, with the ability to present information clearly.
- Ability to interact effectively with all organizational levels, including executives.
- Highly organized with excellent time management skills and the ability to meet deadlines.
- Self-motivated, independent, and capable of thriving in a remote work environment.
- Proficient in Microsoft Office Suite and other computer software.
- Ability to adapt to changing priorities.
- Willingness and ability to travel at least 50% of the time.
Benefits & Perks
- 100% remote work environment
- Employer-provided equipment
- Medical, dental, and vision insurance
- Health savings plan with employer contribution
- Company-paid basic life, short-term disability, and long-term disability insurance
- RRSP with generous company matching contribution
- Employee assistance program
- Access to critical illness, hospital indemnity, group accident, and legal insurance
- Paid time off
- And more!
How to Apply
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Join Our Communities
The Canadian market is experiencing significant growth in home improvement services, creating a demand for skilled operational leaders. This role requires expertise in provider network management, sales pipeline optimization, and customer satisfaction metrics. As Regional Manager, you will directly impact the company's revenue growth and operational efficiency by strategically managing and expanding your territory. Your leadership will influence key performance indicators such as lead generation, installation cycle times, and service issue resolution, directly contributing to the company's return on investment and market expansion.
Posted Date
April 14, 2026
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