Customer Success & After-Sales Service Representative

Mikano

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Job Overview

Location

Lagos, Lagos, Nigeria

Employment Type

Full-time

Work Arrangement

On-site

Sector

Customer Service & Support

Experience Level

Junior (1-3 years)

About the Company

Mikano is a prominent name in Nigeria, recognized for its extensive range of power solutions and automotive products. The company is a leading provider of generators, air conditioners, and other electrical appliances, as well as a significant player in the automotive sector. Mikano is committed to delivering high-quality products and exceptional customer service. They focus on innovation and reliability, aiming to meet the diverse energy and transportation needs of individuals and businesses across Nigeria. Their dedication to customer satisfaction is evident in their robust after-sales support and service network.

Job Description

Mikano is seeking a dedicated Customer Success & After-Sales Service Representative to join their team in Lagos.

In this role, you will be the primary point of contact for customers, ensuring their satisfaction with Mikano's products and services. You will handle inquiries, resolve issues, and provide support to build strong, lasting customer relationships.

This is an excellent opportunity to contribute to a leading brand and enhance customer loyalty through exceptional service.

Send CV to: recruitment@mikanomotors.com using the Job Title as the subject of the email.

Required Skills

Customer ServiceTechnical SupportCRM SystemsERP SystemsTroubleshootingCommunication SkillsCustomer Relationship Management

Key Responsibilities

Provide exceptional customer service and support.
Manage customer inquiries via phone, WhatsApp, email, and chat.
Troubleshoot and resolve technical issues related to Mikano products.
Maintain customer records and documentation in CRM/ERP systems.
De-escalate customer concerns and rebuild trust.
Work towards achieving customer satisfaction and retention targets.
Ensure timely and complete documentation of all customer interactions.

Qualifications

OND/HND/Bachelor's degree, or equivalent experience.
1-3 years in a customer-facing, call center, or after-sales/technical support role.
Experience in the automotive or power-equipment industry is an advantage.
Working knowledge of CRM/ERP systems.
Familiarity with structured troubleshooting methods.
Experience in SLA-driven service environments.
Strong communication skills across multiple channels.
Composure to de-escalate and rebuild customer trust.
Comfortable working to measurable targets (CSI, NPS, response time, conversion).

How to Apply

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The Nigerian automotive and power equipment sector is experiencing robust growth, necessitating exceptional customer support to maintain market leadership. This role is critical in fostering long-term customer loyalty and ensuring satisfaction post-purchase, directly impacting brand reputation and repeat business. Key technical skills include proficiency in CRM/ERP systems, structured troubleshooting methodologies, and managing Service Level Agreements (SLAs). Your ability to de-escalate issues and drive positive customer experiences will significantly contribute to business ROI and customer retention.