HAPPINESS ENGINEER – CUSTOMER SUPPORT & SUCCESS (REMOTE)

Automattic

Job Overview

Location

Remote

Salary

USD 40,000 - 68,000 yearly

Employment Type

Full-time

Work Arrangement

Remote

Sector

Information Technology & Software

Experience Level

Mid-level (3-5 years)

Application Deadline

September 2, 2026

About the Company

Automattic is a fully distributed company known for its work on WordPress.com, WooCommerce, Jetpack, and Tumblr. They are committed to making the web a better place by fostering open-source software and empowering creators and businesses worldwide. As a remote-first organization, Automattic values autonomy, initiative, and collaboration among its global team members. They offer a unique work environment where employees can thrive without geographical limitations, focusing on building impactful products and providing exceptional customer experiences. Their culture encourages continuous learning and professional growth, making it an ideal place for individuals who are passionate about the web and its potential.

Job Description

Automattic is seeking a customer-focused Happiness Engineer to join their remote team. This role is pivotal in creating and safeguarding an exceptional customer experience through dedicated support and success initiatives.

You will leverage your expertise in WordPress and WooCommerce, alongside your technical support and customer success background, to assist a high volume of end-users. The ideal candidate demonstrates initiative, possesses strong communication skills, and thrives in an autonomous work environment. Unique expertise in areas like technical troubleshooting, eCommerce, leadership, or operations is highly valued, as is the ability to build trust with both technical and non-technical customers. AI fluency, including experience with AI tools and workflows, is a key requirement for this position.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

WordPressWooCommerceTechnical SupportCustomer ExperienceCustomer SuccessCommunication SkillsAI FluencyTroubleshootingeCommerceLeadershipOperations

Key Responsibilities

Provide exceptional customer support and success.
Utilize expertise in WordPress and WooCommerce.
Offer technical troubleshooting to end-users.
Build trust with technical and non-technical customers.
Leverage AI tools and workflows to create value.

Qualifications

Hands-on experience with WordPress and/or WooCommerce beyond building personal websites.
Experience in technical support, customer experience, or customer success, preferably supporting high-volume end users.
Proven initiative and measurable impact beyond routine responsibilities.
Exceptional communication skills and fluent English.
Ability to work independently and thrive in a high-autonomy environment.
Unique expertise in areas such as technical troubleshooting, eCommerce, leadership, or operations.
Strong ability to build trust with technical and non-technical customers.
AI fluency — experience using AI tools, workflows, automations, or other AI-powered solutions to create real value.

How to Apply

Click the application form link to submit your application.

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In the rapidly expanding digital services sector, Automattic is seeking a dedicated Happiness Engineer to elevate customer interactions. This role requires a deep understanding of WordPress and WooCommerce ecosystems, coupled with expertise in technical troubleshooting and AI-driven solutions. Your impact will directly influence customer retention and brand loyalty, contributing significantly to the company's growth trajectory and market position. This is an opportunity to shape exceptional user experiences in a globally recognized platform.