IT Support Officer

Confidential Employer

Job Overview

Location

Lagos, Lagos, Nigeria

Employment Type

Full-time

Work Arrangement

Hybrid

Sector

Information Technology & Software

Experience Level

Junior (1-3 years)

Application Deadline

September 2, 2026

Job Description

We are seeking a proactive and detail-oriented IT Support Officer to join our dynamic team.

In this role, you will be instrumental in providing essential day-to-day technical support to employees, ensuring the smooth operation of our systems. Your responsibilities will include troubleshooting hardware and software issues, supporting system administration tasks, maintaining comprehensive IT documentation, and contributing to product testing and quality assurance efforts.

This is a full-time, hybrid position based in Victoria Island, Lagos, offering a great opportunity to grow your career in a supportive environment.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Hardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingSystem AdministrationIT DocumentationProduct TestingQuality AssuranceWindowsmacOSMicrosoft 365Networking ConceptsTroubleshootingAnalytical SkillsCommunication SkillsDocumentation SkillsMultitaskingPrioritization

Key Responsibilities

  • Provide first-line support for hardware, software, network, and system-related issues.
  • Install, configure, and maintain laptops, desktops, printers, and other IT devices.
  • Troubleshoot issues relating to operating systems, Microsoft 365, email, internet connectivity, and business applications.
  • Maintain IT asset records, documentation, and troubleshooting guides.
  • Assist with testing new product features, system updates, and platform enhancements.
  • Identify, document, and report bugs and verify fixes.
  • Support employee onboarding and offboarding IT requirements.
  • Assist with IT security, software updates, and endpoint protection.

Qualifications

  • Bachelor’s Degree, HND, or equivalent in Computer Science, IT, Computer Engineering, or a related field.
  • 1–3 years of experience in IT Support, Helpdesk, Technical Support, or a similar role.
  • Good knowledge of Windows, macOS, and Microsoft 365.
  • Basic understanding of networking concepts.
  • Strong troubleshooting, analytical, communication, and documentation skills.
  • Product testing/QA experience is an added advantage.
  • Ability to multitask, prioritize issues, and work effectively in a fast-paced environment.

How to Apply

Apply via the provided link.

Join Our Communities

In the dynamic landscape of Lagos's burgeoning tech sector, the demand for skilled IT Support Officers is rapidly expanding. This role is crucial for ensuring seamless technological operations and supporting business growth through efficient problem-solving. You will leverage your expertise in areas such as network troubleshooting, Microsoft 365 administration, and hardware/software deployment. Your contributions will directly impact operational efficiency and user satisfaction, playing a pivotal role in the company's technological infrastructure and overall business objectives.

Posted Date

August 19, 2026