SOCIAL MEDIA & COMMUNITY MANAGER (Crypto / Fintech / AI)

Confidential Employer

About the Company

Job Description

Required Skills

Key Responsibilities

• Own product daily presence across X, Instagram, TikTok, Telegram, LinkedIn, Facebook, and other relevant channels.
• Build and manage monthly and weekly content calendars.
• Create strong content briefs for the design and video team.
• Write high-quality captions, scripts, community posts, and short/long-form video ideas.
• Publish, schedule, optimize, and repurpose content across platforms.
• Help turn complicated crypto, stablecoin, and fintech concepts into simple, relatable African content.
• Build and manage product communities across Telegram, WhatsApp, and other approved channels.
• Welcome new users and guide them through onboarding.
• Respond to user questions clearly, professionally, and quickly.
• Escalate product, KYC, payment, withdrawal, or technical issues to the appropriate internal team.
• Build trust with early users and turn strong community members into advocates.
• Gather user feedback, recurring complaints, objections, and feature requests.
• Support campaigns designed to drive product registrations and active users.
• Help execute referral, ambassador, campus, creator, and community growth programs.
• Identify partnership opportunities with creators, communities, student groups, fintech communities, crypto communities, and relevant brands.
• Work with founders on launch campaigns, activation events, webinars, challenges, and growth experiments.
• Track campaign performance and recommend what to scale, stop, or improve.
• Suggest bold but practical growth ideas without waiting to be told what to do.
• Understand the basics of paid acquisition and work intelligently with an ads specialist or agency.
• Coordinate campaign objectives, funnel structure, audience targeting, creative testing, and basic optimization.
• Report on cost per lead, cost per registration, cost per KYC, and cost per active user.
• Submit weekly growth and community reports.
• Track content performance, engagement, community growth, user questions, and campaign outcomes.
• Report on user confusion, content effectiveness, and conversion blockers.
• Help build a clear dashboard of awareness, acquisition, activation, and retention metrics.

Qualifications

• 3+ years of experience in social media, community, growth, or digital marketing.
• Excellent written English and strong communication skills.
• Ability to write clear, sharp, culturally relevant content.
• Experience managing social media accounts for a brand, startup, creator, community, or agency.
• Ability to work and think independently and move quickly without constant supervision.
• Strong organization, ownership, and follow-through.
• Comfort working in a fast-paced startup environment.
• Ability to interpret data and make practical recommendations.
• Experience in crypto, Web3, fintech, payments, wealthtech, or financial services (Strong Advantage).
• Experience marketing to Nigerian or African audiences (Strong Advantage).
• Experience running referral, ambassador, creator, or community-led growth programs (Strong Advantage).
• Hausa language proficiency (Strong Advantage).
• Nigerian Pidgin fluency (Strong Advantage).
• Experience working with influencers or creators (Strong Advantage).
• Basic design, Canva, CapCut, Figma, or short-form video editing skills (Strong Advantage).

How to Apply

Please submit your CV, LinkedIn profile, portfolio, and a 2-3 minute video answering specific questions.

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Posted Date

June 27, 2026