Warranty Officer

Mikano International Ltd.

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Job Overview

Location

Lagos, Nigeria

Employment Type

Full-time

Work Arrangement

On-site

Sector

Engineering & Manufacturing

Experience Level

Mid-level (3-5 years)

About the Company

Mikano International Ltd. is a leading company known for its diverse range of products, including power generation solutions, automotive vehicles, and industrial equipment. With a strong presence in the Nigerian market, Mikano is committed to delivering quality products and exceptional after-sales services. The company prides itself on its operational efficiency and adherence to international standards, ensuring customer satisfaction and long-term partnerships. Mikano fosters a dynamic work environment focused on innovation and continuous improvement across its various business units.

Job Description

We are seeking a dedicated Warranty Officer to join Mikano International Ltd. In this pivotal role, you will be responsible for the comprehensive administration, processing, and meticulous monitoring of warranty claims across our diverse product portfolio, including vehicles and equipment.

You will play a crucial part in ensuring that all warranty claims are accurately documented, submitted, and resolved in strict adherence to both company policies and manufacturer guidelines. This position demands a keen eye for detail and a commitment to operational excellence, contributing significantly to customer satisfaction and efficient after-sales support.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Analytical skillsProblem-solving skillsERP systemsWarranty management software

Key Responsibilities

Review, verify, and process warranty claims submitted by customers, technicians, or service advisors.
Ensure warranty claims comply with manufacturer and company warranty policies.
Prepare and submit warranty claims within required timelines.
Liaise with manufacturers, suppliers, and internal departments regarding claim approvals and settlements.
Monitor outstanding warranty claims and follow up on unresolved issues.
Maintain accurate records of warranty claims, repairs, and supporting documentation.
Conduct warranty audits to ensure compliance and identify discrepancies.
Analyze warranty claim trends and prepare periodic reports.
Coordinate the return of defective parts to manufacturers or suppliers when required.
Support service and parts departments on warranty-related matters.
Ensure warranty reimbursement is received and properly recorded.
Address customer inquiries regarding warranty coverage and claim status.
Assist in developing and implementing warranty procedures and controls.

Qualifications

Bachelor’s Degree or HND in Business Administration, Engineering, Supply Chain Management, Customer Service, or a related field.
Minimum of 2-3 years’ experience in warranty administration, customer service, after-sales support, or a similar role.
Strong analytical and problem-solving skills.
Experience within automotive, manufacturing, electronics, construction equipment, or related industries is an added advantage.
Experience with ERP systems or warranty management software is an added advantage.

How to Apply

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The Nigerian automotive and equipment sector is experiencing significant growth, driving demand for robust after-sales support. This role focuses on the critical administration of warranty claims for products, vehicles, and equipment. Key technical keywords include warranty claims processing, manufacturer guidelines, compliance auditing, ERP systems integration, and trend analysis. The Warranty Officer ensures accurate documentation and timely resolution of claims, directly impacting customer satisfaction and minimizing financial liabilities. This position is vital for maintaining brand reputation and optimizing reimbursement processes within a dynamic operational framework, contributing to overall business efficiency and profitability.