State Coordinator (POS)
Confidential Employer
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Job Overview
Location
Asaba, Delta, Nigeria
Salary
NGN 150,000 - 200,000 monthly
Employment Type
Contracted
Work Arrangement
On-site
Sector
Finance & Banking
Experience Level
Mid-level (3-5 years)
Job Description
We are seeking a dynamic and experienced State Coordinator to spearhead our Point of Sale (POS) operations in Asaba. In this crucial role, you will be instrumental in ensuring the efficient delivery of our services, expanding our agent network, and driving revenue growth. Your responsibilities will encompass overseeing daily operations, managing and training POS agents and field officers, and ensuring strict adherence to company policies and regulatory guidelines.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery.
- Recruit, onboard, and manage POS agents, merchants, and field officers across the state.
- Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth.
- Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria).
- Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints.
- Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance.
- Develop and execute strategies to expand agent networks and increase market penetration within the state.
- Conduct regular training and performance reviews for POS agents and field teams.
- Analyze market trends, competitor activities, and customer feedback to identify growth opportunities.
- Prepare and submit periodic performance, risk, and operational reports to regional or national management.
- Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team.
- Enforce fraud prevention measures and promptly report suspicious activities.
- Represent the company in engagements with local partners, merchants, and government stakeholders when required.
Qualifications
- Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field.
- Strong communication and interpersonal skills.
- Excellent analytical and problem-solving skills.
- Proficiency in technical and operational aspects of POS systems.
- Proven experience in managing field operations or agent networks.
- Knowledge of Nigerian financial regulations and compliance requirements.
Benefits & Perks
- Competitive salary range.
- Opportunity to lead and grow operations in a key state.
- Exposure to the rapidly evolving fintech industry.
- Professional development and training opportunities.
How to Apply
This job has expired
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This role is pivotal in driving the success of our Point of Sale (POS) operations across the state. You will be responsible for ensuring seamless service delivery, expanding our agent network, and achieving key performance indicators related to transaction volume, revenue, and customer satisfaction. Success means a thriving agent network and consistently high operational efficiency.
Posted Date
January 28, 2026
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