Store Supervisor - Automotive

NAFFCO

About the Company

Job Description

Required Skills

Key Responsibilities

• Lead by example to deliver high standards of customer service and technical advice on automotive products and accessories.
• Support sales activities to meet department and store sales targets, including upselling and product demonstrations.
• Handle and resolve customer inquiries, complaints, and returns in a timely, professional manner.
• Supervise, coach, and schedule store colleagues to ensure adequate cover and high performance.
• Provide on-the-job training and product knowledge development for the team.
• Promote a positive, inclusive working environment and support adherence to company policies.
• Manage stock levels, perform regular stock counts, and support replenishment to maintain availability.
• Ensure merchandise is presented to company standards, including labeling, signage, and promotional layouts.
• Coordinate with warehouse and procurement teams to resolve stock discrepancies and returns.
• Oversee daily opening and closing procedures, cash handling, and point-of-sale operations.
• Ensure compliance with health and safety, manual handling, and COSHH requirements relevant to automotive products.
• Maintain a secure, organized store environment and report any incidents or maintenance needs.
• Prepare and submit daily/weekly sales and stock reports and support loss prevention activities.
• Support rostering, timekeeping, and basic HR administration for the departmental team.
• Use store systems (POS, stock management, ERP) to process orders, reservations, and transfers accurately.
• Work with external suppliers and in-store service partners to coordinate fittings, deliveries, and specialized services.
• Escalate supplier or warranty issues and liaise with the wider business to ensure satisfactory resolution.
• Identify opportunities to improve customer experience, efficiency, and sales performance within the automotive department.
• Contribute to local initiatives and share best practices across the store network.

Qualifications

• Any graduate or relevant vocational qualifications in automotive or retail management are advantageous.
• Experience in retail, automotive parts, or a related customer-facing environment, with supervisory responsibilities preferred.
• Proven track record of delivering customer service and achieving sales targets.
• Experience with stock control, merchandising, and the use of retail systems (POS, stock management, ERP) is desirable.
• Good product knowledge of automotive parts and accessories, or a willingness to learn.
• Competent IT skills and ability to work with retail and inventory systems.
• Strong communication and interpersonal skills for dealing with customers, suppliers, and colleagues.
• Organizational skills with attention to detail for stock accuracy and merchandising standards.
• Ability to prioritize tasks and manage a small team in a fast-paced retail environment.

How to Apply

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Posted Date

June 11, 2026