Account Manager - Ghana
Turaco
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Job Overview
Location
Accra, Greater Accra, Ghana
Employment Type
Full-Time
Work Arrangement
On-site
Sector
Finance & Banking
Experience Level
Mid-level (3-5 years)
About the Company
Turaco is dedicated to expanding insurance access for underserved populations, aiming to eliminate financial shocks for millions. As a fast-growing fintech startup in Africa, Turaco is revolutionizing insurance with a subscription-based model integrated into everyday transactions, making it affordable and accessible for emerging customers. They partner with businesses to deliver impactful insurance products that genuinely improve lives.
The company culture at Turaco is built on three core values: Pushing Boundaries, Working with Excellence, and Profound Respect for the Individual. They foster a diverse and inclusive environment where differences are valued and contribute to their strength. Turaco has already insured millions of customers and is experiencing rapid expansion, seeking motivated individuals to grow with them. Their commitment extends to providing competitive compensation, stock options, and healthcare, all within a supportive culture that encourages professional development and strong relationships.
Job Description
Turaco is seeking a dynamic Account Manager to spearhead our partnership initiatives in Ghana. In this crucial role, you will be responsible for nurturing robust relationships with our partners, driving revenue growth within existing accounts, and ensuring they consistently receive exceptional value from our collaboration. This position demands a strategic thinker with excellent interpersonal skills, capable of engaging effectively with stakeholders at all levels.
Your responsibilities will include building deep, trusted relationships, serving as the primary liaison between Turaco and our partners, and conducting regular performance reviews. You will identify opportunities for growth through product optimization, cross-selling, and upselling, while also ensuring seamless day-to-day operations and timely resolution of any partner challenges. Additionally, you will contribute market intelligence and collaborate closely with internal teams to align Ghana's commercial strategy.
To apply for this role, click the Apply button on this page and follow the instructions.
Required Skills
Key Responsibilities
- Build deep, trusted relationships with partners at all levels, from senior executives to branch and field staff.
- Serve as the primary liaison between Turaco and partners, ensuring smooth communication, transparency, and consistent engagement.
- Conduct regular check-ins, field visits, and partnership performance reviews to strengthen collaboration and ensure ongoing satisfaction.
- Understand each partner’s business model, customer base, and priorities, using insights to co-create solutions that drive value.
- Coordinate and execute successful partnership launches and ongoing product rollouts, ensuring alignment in cross-functional teams
- Identify opportunities to grow revenue within existing partnerships through product optimisation, cross-sell, and upsell initiatives.
- Address and escalate partner challenges swiftly while ensuring timely resolution through collaboration with internal teams.
- Ensure day-to-day operations with partners run seamlessly, from onboarding and reporting to invoicing and payments.
- Track and share monthly partner performance dashboards, including sign-ups, claims payments, and retention rates.
- Work closely with the Marketing, Customer Experience, and Operations teams to improve partner journeys and customer satisfaction.
- Maintain accurate account/partner documentation, SLAs, and communication records for effective account governance.
- Monitor service levels and ensure timely resolution of operational or claim-related issues impacting partners.
- Keep the commercial division informed of competitor activity, emerging trends, and new opportunities within Ghana’s financial inclusion and insurance sectors.
- Build strong working relationships with underwriters and local ecosystem players to support partnership delivery.
- Collaborate closely with Turaco’s country and Service Center teams to align Ghana’s activities with the broader commercial strategy.
- Represent Turaco at relevant partner meetings, stakeholder forums, and industry events.
Qualifications
- Embody Turaco’s values: Push Boundaries, Work with Excellence, and Profound Respect for the Individual.
- Bachelor’s degree in Business, Economics, Finance, or a related field.
- 3–5 years of experience managing long-term B2B relationships, ideally in insurance, banking, fintech, or financial inclusion.
- Proven track record of growing existing partnerships and improving partner satisfaction.
- Exceptional interpersonal and communication skills, able to engage C-suite executives and frontline teams alike.
- Strong analytical and presentation ability, comfortable with data-driven storytelling.
- Highly collaborative, empathetic, and comfortable working across diverse teams and market environments.
Benefits & Perks
- Competitive salary commensurate with experience
- Stock options
- Healthcare
- Supportive company culture that fosters growth and strong professional relationships
How to Apply
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<p>As an Account Manager, you will be the cornerstone of Turaco's partnerships in Ghana. Your primary focus will be on cultivating strong, trust-based relationships with our partners, driving growth within existing accounts, and ensuring they consistently derive maximum value from our collaboration. This role requires a blend of strategic thinking and hands-on execution, from engaging with senior executives to training field staff.</p>
Posted Date
March 20, 2026
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