Senior Insights Analyst

RFI Global

Job Overview

Location

Melbourne, Victoria, Australia

Employment Type

Full-time

Work Arrangement

Hybrid

Sector

Finance & Banking

Experience Level

Senior (5-8 years)

Application Deadline

June 18, 2026

About the Company

RFI Global stands as the premier global data and insights firm exclusively focused on the financial services industry. We empower clients across 49 markets, ranging from major global and regional banks to innovative FinTech companies, consultancies, and regulatory bodies.

Our mission is to provide actionable, evidence-based insights that enable clients to navigate the complexities of the financial landscape with speed and confidence, transforming questions into data-driven strategies.

We are dedicated to staying at the forefront of market trends, continuously evolving our research methodologies and product offerings to meet the dynamic needs of our clients. Our expert team delivers tailored insights through a unique hybrid syndicated approach, drawing from extensive consumer and business interviews annually.

Job Description

RFI Global is a world-leading research and intelligence business dedicated to the retail banking, business banking, and payments sectors. We collaborate with senior executives who are shaping the future of financial services, from strategy and product leaders at major banks to technology vendors developing next-generation financial infrastructure.

Our expert team delivers tailored insights through a unique hybrid syndicated approach, informed by extensive annual consumer and business interviews. We are committed to providing our clients with the most relevant and impactful intelligence to guide their strategic decisions.

We are seeking a Senior Insights Analyst to join our RFI Global Council Insights team, focusing on serving our financial services clients across Australia and New Zealand. This role offers a fantastic opportunity to deepen your expertise in analyzing primary voice-of-customer data, secondary macro data, and understanding business and client priorities.

In this fast-paced environment, you will develop profound expertise in financial services insights, with a strong emphasis on creating actionable outputs that support client decision-making. We pride ourselves on being client-centric, continuously evolving our insights, research, and products to stay ahead of the market and meet evolving client needs. You will play a key role in supporting client presentations and serving as the insights subject matter expert.

This position is crucial for uncovering emerging trends and themes, and for producing impactful deliverables. You will witness firsthand the influence of your work on some of the largest financial services brands in Australia and New Zealand.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

Quantitative Market ResearchVoice-of-Customer AnalysisMacroeconomic AnalysisData AnalysisPresentation SkillsMicrosoft ExcelStatistical Analysis Software (Q, SPSS)AI Research ToolsFinancial Services Knowledge

Key Responsibilities

Support regular client presentations and research brief sessions.
Influence the design of research briefs and the analytical approach.
Utilize insights and data to construct compelling narratives and drive client action, ensuring research deliverables meet their needs and priorities.
Conduct quantitative market research analysis with a high degree of accuracy, attention to detail, and efficiency.
Develop client-ready research and insight-led PowerPoint presentations.
Employ research and data tools, including AI.
Analyze secondary data, including economic and financial sources, to triangulate and contextualize RFI’s primary research.
Collaborate cross-functionally with team members across sales, client services, operations, and research in our London, Singapore, Sydney, and Melbourne offices.

Qualifications

A minimum of 2 years' experience in a market research agency, consultancy, or a similar professional environment.
A degree in any academic discipline.
A client-focused approach, with the confidence to present deliverables effectively to both clients and internal stakeholders.
Experience conducting analysis using Microsoft Excel or statistical analysis software such as Q, SPSS, or similar is highly valued.
Excellent written communication skills.
Prior banking or financial services experience is highly valued, though not essential.
A curious and proactive mindset, demonstrated through insightful questioning and forward-thinking.
The ability to work collaboratively within cross-functional teams, fostering a positive team environment and driving collective success.
An interest in developing and delivering client presentations. Previous client presentation experience is advantageous but not mandatory, as comprehensive training and development will be provided.

Benefits & Perks

Competitive salary
Opportunity to work with a global team
Become a specialist in financial services and collaborate with leading brands in Australia and New Zealand
25 days of annual leave, plus public holidays, birthday leave, and 2 charity days
Flexible working arrangements
Regular employee awards
Monthly social events and breakfast
Learning and development budget to support professional growth
Loyalty leave
Perkbox rewards

How to Apply

Please note that RFI Global is unable to offer visa sponsorship for this role. Applicants must have the right to work in Australia to be considered.

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The Australian financial services sector is experiencing significant growth, driven by digital transformation and evolving consumer demands. This Senior Insights Analyst role is pivotal in navigating this dynamic landscape, focusing on extracting actionable intelligence from complex datasets. You will leverage your expertise in quantitative market research, voice-of-customer analysis, and macro-economic trends to inform strategic decisions. Proficiency in AI-driven research tools, data triangulation, and compelling narrative construction will be essential for driving business ROI and shaping the future of financial services.