Senior ServiceNow Developer

Datacom

Job Overview

Location

Perth, Western Australia, Australia

Employment Type

Full-time

Work Arrangement

Hybrid

Sector

Information Technology & Software

Experience Level

Senior (5-8 years)

Application Deadline

July 18, 2026

About the Company

Datacom is a leading provider of Information Technology professional services across Australia and New Zealand. The company is dedicated to making a tangible difference in people's lives and empowering organizations to innovate and grow through technology.

Datacom prides itself on maintaining a dynamic, agile, and small-business feel, even as a large organization. This unique culture is driven by its people, who are recognized and valued for their contributions in a collegial, flat-structured environment. The company operates at the forefront of technology, helping Australia and New Zealand's largest enterprise organizations explore new possibilities and solve complex challenges.

With a global presence, Datacom combines local heart with world-class capabilities, constantly pushing boundaries to find unique IT solutions. They are committed to being an inclusive and welcoming workplace, fostering a fun, friendly, and supportive environment where employees can learn, develop their careers, and bring their authentic selves to work.

Job Description

Datacom is seeking a highly skilled and experienced Senior ServiceNow Developer to join our dynamic Software Development team. In this pivotal role, you will lead the design, development, and maintenance of integration-focused applications and platforms, contributing significantly to our mission of leveraging technology for innovation and growth across Australia and New Zealand.

This position offers a unique blend of hands-on coding and technical leadership. You will collaborate closely with various teams and business stakeholders to translate complex requirements into secure, well-structured, and maintainable code that aligns with Datacom's stringent quality standards. Your expertise will be crucial in providing technical guidance and driving continuous improvement initiatives within our evolving technological landscape.

We operate a hybrid work model, allowing for flexibility with one to two days in the office and the remainder working remotely. This approach fosters both in-person collaboration and a healthy work-life balance.

To apply for this role, click the Apply button on this page and follow the instructions.

Required Skills

ServiceNow developmentITOMITSMDevelopment frameworksPlatform capabilitiesDesign patternsProgramming languagesRelational databasesDevOps toolsAutomation practicesAnalytical skillsProblem-solvingCommunication skillsTeam leadershipMentoringCustomer relationship managementStakeholder managementSelf-managementEstimatingPlanningEnterprise backupAntivirusSystem monitoring toolsModern integration technologies (APIs, middleware)Technical leadership

Key Responsibilities

Oversee the analysis, design, programming, debugging, and modification of enterprise or end-user applications.
Actively participate in code reviews, ensuring all development meets high quality and performance standards.
Resolve gaps and ambiguities in functional and technical designs, and address defects within your development domain.
Work with project leads and business owners to provide thought leadership on technologies and process improvements.
Collaborate across domain teams to deliver reliable, scalable solutions aligned with established frameworks and patterns.
Develop re-usable code wherever possible to support platform efficiency.
Prepare and maintain comprehensive technical documentation and system implementation plans.
Install, test, and maintain new or modified systems and software.
Provide technical guidance and mentoring to team members, acting as an informal team lead when required.
Assure adherence to project budgets, schedules, and performance requirements.
Promote a principle-driven health and safety culture that protects employees and aligns with Datacom policies.

Qualifications

A minimum of 7 years of experience in ServiceNow development, with at least 3 years in a large IT environment.
Strong knowledge of ServiceNow Modules, including ITOM and ITSM.
Strong knowledge of established development frameworks, platform capabilities, and design patterns.
Advanced programming skills in relevant languages.
Advanced knowledge of major relational databases.
Proficiency with modern DevOps tools and automation practices.
Excellent analytical, problem-solving, and communication skills.
Demonstrated ability to act as an informal team leader and mentor other developers.
Strong customer relationship and stakeholder management abilities.
Proven self-management skills for estimating, planning, and delivering development tasks efficiently.
Familiarity with enterprise backup, antivirus, and system monitoring tools (nice to have).
Working knowledge of competing product offerings and modern integration technologies (e.g., APIs, middleware) (nice to have).
Technical leadership experience within collaborative development environments (nice to have).
Bachelor’s degree in Business, IT, Science, Engineering, Economics, or a related discipline (nice to have).

Benefits & Perks

Opportunity to work within one of Australia and New Zealand’s largest IT professional services suppliers, maintaining a dynamic, agile, small-business feel.
Access to a range of perks including social events and chill-out spaces.
Flexible working arrangements, including remote working options and flexi-hours.
Extensive professional development courses to support continuous learning and career growth.
A collegial, flat-structured environment where contributions are recognized and valued.
The chance to work at the forefront of technology, solving complex challenges for large enterprise organizations.
An inclusive and welcoming workplace that prioritizes employee support and well-being.

How to Apply

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The Australian and New Zealand tech sectors are experiencing robust growth, particularly in enterprise service management. This Senior ServiceNow Developer role at Datacom is pivotal in designing and implementing advanced integration-focused applications. You will leverage your expertise in ServiceNow modules, ITOM, and ITSM to deliver secure, scalable solutions. This position demands strong technical leadership, influencing architectural decisions, and ensuring high-quality code standards. Your contributions will directly enhance operational efficiency, streamline business processes, and drive significant ROI through optimized service delivery platforms. Focus on API integrations, platform capabilities, and DevOps automation to elevate enterprise application performance.