Systems Design Consultant - Customer Solutions

Alpine Home Air Products is a pioneering e-commerce company established in 2002, dedicated to revolutionizing how homeowners make HVAC decisions. We offer a comprehensive range of mini-split products under our Blueridge brand, emphasizing a design-first approach to solving comfort challenges.

Our mission is to guide Americans toward high-efficiency, all-electric HVAC solutions, contributing to reduced fossil fuel dependency and slowing global warming. We strive to create an exceptionally easy and enjoyable shopping experience, driven by operational excellence.

We foster a harmonious environment where customers, team members, the company, and the environment all benefit. Learn more about our innovative approach and career opportunities at careers.alpinehomeair.com.

Alpine Home Air Products is seeking a Systems Design Consultant to join our innovative team. This role focuses on guiding customers through complex HVAC decisions by understanding their unique needs and designing tailored system solutions.

You will engage in consultative conversations, asking thoughtful questions to grasp usage patterns, priorities, and constraints. Your responsibility is to design multiple system approaches, clearly articulate trade-offs, and empower customers to make confident choices, rather than closing sales.

This position is ideal for individuals who thrive on turning complexity into clarity, enjoy reasoning through trade-offs, and find satisfaction in helping others make informed decisions. You will utilize modern tools, including AI, to enhance your thinking and learning processes.

Key responsibilities include leading customer consultations, designing intentional system options, explaining trade-offs related to comfort, efficiency, cost, and installation, and providing clear design summaries to the sales team.

We value curiosity, judgment, and clear thinking. Experience in consulting, systems design, technical advising, architecture, or engineering is beneficial, though a strong reasoning ability and learning mindset are paramount. HVAC experience is helpful but not required.

Success in this role is measured by customer understanding and confidence, clear design handoffs, and reduced downstream issues. You will be instrumental in helping customers make decisions driven by fit and understanding.

To apply for this role, click the Apply button on this page and follow the instructions.