CUSTOMER EXPERIENCE OFFICER

Friska Teas is dedicated to providing high-quality tea products designed to enhance customer well-being. We focus on a holistic approach, supporting our customers not just with our products, but with guidance and ongoing engagement.

Our brand emphasizes a structured, people-focused approach to customer care. We believe in building lasting relationships by ensuring customers receive the best possible experience from purchase through to ongoing use of our teas.

We are seeking a dedicated Customer Experience Officer to join the Friska Teas team. In this vital role, you will be responsible for nurturing customer relationships post-purchase, ensuring they receive comprehensive guidance on product usage and achieve their desired outcomes.

Your day-to-day will involve proactive communication via calls and WhatsApp, providing support, addressing inquiries, and encouraging repeat business. This is a structured, people-centric position that demands empathy, consistent follow-through, and excellent communication abilities.

Key responsibilities include initiating contact with new customers within 24 hours of delivery, educating them on proper tea usage, and integrating them into our support groups. You will conduct regular follow-up check-ins at key intervals and assist with any minor issues or side effects, ensuring a smooth and positive customer journey.

To apply for this role, click the Apply button on this page and follow the instructions.